Louis Vuitton Lead Digital Designer – Transactional Experiences and Omnichannel Services

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Lead and mentor an external team of 3–4 digital designers, fostering a strong design culture and ensuring consistently high-quality standards across all digital experiences
• Spearhead the evolution of critical user journeys including checkout and order management, customer profile and account spaces, and omnichannel service offerings
• Develop a cohesive omnichannel experience strategy that leverages complementarity between e-commerce website, mobile application, and in-store retail touchpoints
• Champion a data-driven approach to design decision-making by leveraging user insights, analytics, and performance metrics to measure and optimize impact
• Establish effective collaborative workflows and methodologies across Design, Product Management, and cross-functional stakeholder teams
• Integrate artificial intelligence tools into design workflows to accelerate the production of digital assets and enable AI-assisted, scalable design practices
• Implement user-centric methodologies and facilitate workshops to engage teams in human-centered design processes

Qualifications

• Minimum 10 years of experience in digital design (UX/UI, Product Design), particularly in designing digital products and e-commerce journeys
• Proven track record of leadership and team management within a design environment
• Extensive experience in the luxury, premium, or high-end retail sector
• Demonstrated expertise in omnichannel experience design across web, mobile, and retail environments
• Strong data-driven mindset with the ability to translate analytics and user insights into strategic design decisions
• Proficiency in French and English, both written and verbal
• Deep sensitivity to the luxury sector and its values: excellence, precision, attention to detail, and creative innovation

Skills

Experience

Minimum 10 years of professional experience in digital design and product development, with proven success in the luxury sector. Candidate must demonstrate hands-on expertise in designing transactional experiences, scaling omnichannel initiatives, and leading multidisciplinary design teams in fast-paced, innovation-driven environments.

Education

Higher education degree in Design, Digital Design, Interactive Design, Product Design, or equivalent professional qualification. Relevant design certifications or advanced training in digital product management and user experience methodology is advantageous.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.