Louis Vuitton IT Proximity Support Intern

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Handle assistance requests from VIPs and provide Level 2 user support for incidents and requests via phone, Teams, or direct intervention
• Diagnose and resolve hardware issues (computers, peripherals, production equipment) and software problems (operating systems, business applications, office automation)
• Install, configure, and maintain workstations, printers, and IT equipment across the Central Europe region
• Train users on tools and systems, and raise awareness of IT security best practices
• Prepare and deploy new equipment across the organization
• Participate in inventory and monitoring of hardware and software assets
• Manage equipment movements and execute software updates
• Support network and server infrastructure maintenance, including patching IT racks
• Perform regular checks of meeting room conditions and IT facilities
• Write and update technical procedures and knowledge bases
• Propose improvements to optimize support quality and user satisfaction
• Lead training sessions on Office 365 tools, artificial intelligence, and IT security best practices
• Collaborate with IT team members, production departments, and support functions
• Escalate complex problems to expert teams or external suppliers as needed

Qualifications

• IT CFC (Federal Certificate of Capacity) or IT Technician ES (Higher Technical School) diploma, or equivalent qualification
• Confirmed experience as an IT & User Support Technician in a large international company (preferably in fashion, automotive, or watchmaking)
• In-depth knowledge of Windows workstation environments
• Proficiency with device management platforms (Workspace ONE, Meraki)
• Familiarity with ticketing and incident management systems
• Ability to work in agile mode on diverse subjects and applications
• Fluent French and English

Skills

Experience

Minimum 3 years of experience as an IT support technician, ideally in a large international organization within the fashion, automotive, or watchmaking sector.

Education

IT CFC (Federal Certificate of Capacity) or IT Technician ES (Higher Technical School) diploma, or equivalent training.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.