Louis Vuitton In-Store Trainer

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Assist the Store Manager in identifying store training needs and developing retail teams to deliver a client experience aligned with the company’s vision and strategy.
• Prioritize training and coaching for client advisors so they become ambassadors of brand culture, values, and products.
• Partner with Learning and Development Managers and Store Managers to follow up on training, analyze its effectiveness, strengthen client experience, and develop teams’ client-engagement skills.
• Promote a continuous in-store learning and coaching culture, delivering training on brand culture, values, and product knowledge to support store objectives.
• Prepare and conduct on-the-job induction training for new staff to support their adaptation to brand culture and development of client-engagement skills.
• Work monthly with Store Managers and Learning and Development Managers to reinforce and follow up on onboarding after classroom training, supporting knowledge retention.
• Partner with Learning and Development Managers to facilitate two métiers/service indicators during monthly onboarding and continually develop facilitation skills.
• Deliver key learning activities from the Learning Team, ensuring 100% selling-team coverage within designated launch timelines.
• Collaborate with key business drivers and the Merchandising team to facilitate Daily Morning meetings (DM) and training sessions for new product launches, focus animations, and different métiers, aligned with monthly store focus calendars.
• Update and develop in-store training materials to support ongoing learning needs.
• Maintain the Retail Learning Partner momentum and drive a monthly call to promote learning culture across all stores.
• Lead and foster an in-store coaching culture, delivering regular courses and refresher training according to operational needs and individual staff gaps.
• Observe shop-floor performance and give Store Managers feedback on individual progress and client advisors’ priorities to support exceptional service delivery.
• Support Store Managers in creating individual monthly coaching plans following gap analyses, and coach teams on selling skills, Client Experience, Clienteling, and High-End products.
• Drive key in-store training initiatives and contribute to service-team morning meetings, acting as a brand service ambassador on the selling floor to elevate the overall Client Experience.
• Manage, monitor, and analyze the quality and impact of in-store training through feedback, participant follow-ups, and active shop-floor observation.
• Use the Learning App monthly to track and follow up on team learning progress and completion rates.
• Coordinate enrollments, maintain accurate and up-to-date training records, and keep the Learning App filing system orderly.

Qualifications

• At least 3–5 years of experience designing and delivering training courses, especially in the retail industry.
• Excellent presentation skills.
• Detail-oriented, organized, persistent, and articulate.
• Self-motivated, with the ability to think and work independently.
• Excellent written and verbal communication skills in English, Mandarin, and Cantonese.

Skills

Experience

At least 3–5 years of experience designing and delivering training courses, especially in the retail industry.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.