Louis Vuitton In-Store Operations Manager

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Manage inventory efficiently and securely, maintain front- and back-of-house stock organization, and oversee inventory preparation, completion, reconciliation, cycle counts, and adjustments.
• Guide and train store teams on inventory processes; ensure compliance with company directives for inter-store transfers, pullbacks, client orders, and bin management.
• Oversee shipping and receiving, maintain relationships with regional and corporate partners, and work with Risk Management to reduce product loss.
• Manage store facilities and maintenance, including housekeeping, lighting, electrical systems, utilities, décor, fixtures, furniture, merchandise, props, cleaning, and repairs.
• Manage vendor relationships, including approval of work and invoices; coordinate minor works and renovations with Store Planning.
• Maintain required permits and inspection certificates relating to store security and safety, and supervise related inspections.
• Ensure the organization of back-of-house areas, including stockrooms, maintenance rooms, alterations areas, restrooms, and hold areas.
• Ensure store technology devices function properly and partner with IT to resolve and troubleshoot tickets.
• Maintain the store’s exterior condition, including its appearance, sidewalks, windows, and awnings, in coordination with the mall or host store as needed.
• Understand, follow, and enforce operational policies and procedures set out by Internal Control; keep them current, organized, and shared with staff, and recommend and implement updates as needed.
• Ensure teams meet high standards when preparing and packaging client merchandise; oversee client deliveries, provide clients with communication updates, troubleshoot missing deliveries, and manage escalated client needs.
• Lead, coach, and motivate the team to deliver the Louis Vuitton Promise to internal and external clients by demonstrating the four Louis Vuitton Attitudes.
• Identify team development and training needs, provide consistent coaching, and work with regional partners to tailor individual development plans.
• Identify, recruit, and develop talent and secure succession plans in collaboration with the Store Manager.
• Set individual and team goals and proactively assess and manage performance against expectations.
• Foster a positive, harmonious, and cooperative work environment within the team and among managers.
• Ensure HR paperwork is submitted correctly and on time; communicate and enforce timekeeping policies and procedures.
• Manage training on operational procedures, retail systems, and communication systems.

Qualifications

• At least 5 years of luxury retail experience in operations.
• Strong understanding of the luxury retail market and trends.
• Passion for luxury, fashion, and lifestyle, including the Louis Vuitton brand and story.
• Client-focused mindset and high standards for quality and excellence.
• Coaching and team management experience preferred.
• Creative thinking and willingness to propose new ideas.
• Collaborative approach and a high level of empathy.
• Proficiency in Microsoft Office tools, including Outlook, Excel, PowerPoint, and Word.
• Fluent in English and Cantonese; Mandarin proficiency is desirable.

Skills

Experience

At least 5 years of luxury retail operations experience.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.