Louis Vuitton In-Store Clienteling Director

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Implement omnichannel client development strategies to grow and retain the local client base, maximize conversion and long-term client value, and cultivate VIC relationships across in-store, digital, international-event and exclusive-experience touchpoints.
• Ensure existing tools—ICON, MyCC, LV Publishing and LV Catalogue—are available and used effectively in store; provide guidance and training and share best practices.
• Support the implementation of new clienteling tools and coordinate their rollout across the retail network.
• Gather store feedback on existing tools and business needs, share it with the EMEA Zone, and provide agreed local solutions or adaptations where needed.
• Champion a clienteling culture and coach the team to build, develop and retain long-term client relationships.
• Share best practices and support Client Advisors in achieving individual client-development objectives through floor presence, team briefings and targeted coaching.
• Serve as the key contact between the Client Service Centre and the store, ensuring efficient resolution and follow-up of client queries.
• Support the organization and execution of client and press events, private appointments and in-store experiences.
• Define store clienteling priorities and activities with the Store Manager and Client Manager, aligned with business objectives and available budgets.
• Collaborate with the sales team on client-targeting strategies for store events and activations.
• Support clienteling initiatives and follow-up, aiming for strong attendance, engagement and measurable business results.
• Contribute to targeted client communications, including mailings, e-mailings and personalized outreach.
• Develop the store’s top clients through personalized, memorable in-store experiences.
• Identify and cultivate high-potential clients, supporting Client Advisors in client recruitment and long-term relationship building.
• Coordinate client gifting in line with brand guidelines and store client-development priorities.
• Identify and nominate suitable clients for exclusive brand experiences, events and special activations where applicable.
• Use CRM tools and client data to generate insights and actionable recommendations that support store performance.
• Maintain high standards of data capture and quality, coaching the team on client-data collection and maintenance.
• Promote and optimize the use of DREAM through team training and ongoing support.
• Review the store’s client portfolio to identify recruitment, retention and reactivation opportunities.
• Monitor clienteling performance and ROI, adjusting strategies to maximize results.
• Support client segmentation, profiling and targeting for effective, personalized outreach.
• Review client allocation across the team to ensure balanced ownership and relationship continuity, including transitions when team members leave.
• Coach and support Client Advisors in developing clienteling habits and daily best practices.
• Foster a collaborative, client-focused team culture and motivate the team to meet store and client-development objectives.
• Deliver on-floor coaching and training in CRM tools, clienteling techniques and personalized client engagement.
• Ensure team members embody brand values and deliver client experiences aligned with store strategy.
• Manage other client touchpoints to enhance the client experience.

Qualifications

• At least 5 years of experience.

Skills

Experience

Minimum 5 years

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.