Louis Vuitton Head of Store

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Define and execute an integrated store strategy across commercial floors, Art & Culture, and F&B, balancing commercial performance, brand expression, and long-term client engagement.
• Maximize the potential of all product categories, universes, and outlets; translate business opportunities into clear action plans and monitor performance against sales and budget objectives.
• Build a loyal clientele through disciplined clienteling, personalized relationship management, and coordinated experiences across retail, cultural, and dining touchpoints.
• Champion a best-in-class client experience befitting a landmark luxury store in Seoul, setting high standards for welcome, service, hospitality, and after-sales care.
• Use client feedback and service insights to improve the end-to-end journey, ensuring seamless handovers and consistent service recovery across all activities.
• Represent Louis Vuitton and the store in relevant local networks; monitor the competitive landscape and luxury, hospitality, and cultural trends to identify growth opportunities.
• Lead and inspire a team of approximately 180 people, establishing a shared vision, strong service culture, and clear accountability across a large, complex store organization.
• Build and empower a strong management team; delegate effectively and develop leaders able to translate store strategy into coordinated departmental and individual objectives.
• Establish effective communication and management routines to align commercial floors, operational teams, Art & Culture, and F&B around common priorities.
• Partner with HR and Retail Learning on recruitment, onboarding, coaching, development, and succession planning, building leadership capacity and a sustainable talent pipeline.
• Align team structure, staffing, and resource allocation with business needs, client flows, and service expectations across the full store.
• Foster a positive, collaborative work environment that encourages ownership, innovation, and consistent delivery of exceptional client experiences.
• Oversee integrated daily operations across commercial floors, Art & Culture, one café, and one restaurant, coordinating with specialist teams and operating partners to ensure consistent execution.
• Ensure Louis Vuitton policies, procedures, and standards are understood and implemented across all activities, with clear responsibilities and escalation processes.
• Maintain high standards of store presentation, hospitality, facilities, and operational readiness.
• Manage the store budget and controllable expenses; monitor resource productivity, stock integrity, loss prevention, asset protection, and operational risk.
• Coordinate client flows, events, and activity schedules to deliver seamless experiences while maintaining day-to-day client experience quality and business continuity.
• Work with relevant teams and operating partners to ensure applicable safety, security, hygiene, and regulatory requirements are met across retail, cultural, and F&B operations.

Qualifications

• Proven leadership of large teams and high-volume businesses, with the capacity to lead an organization of approximately 180 people through multiple management layers.
• Experience managing complex, multi-functional operations; multi-store, multi-property, or flagship leadership experience is advantageous.
• Strong commercial and financial acumen, combining strategic business development, budget discipline, and operational excellence.
• Deep understanding of luxury client expectations and the ability to consistently deliver personalized, best-in-class experiences at scale.
• Visionary leadership, strong communication, and stakeholder management skills, with the ability to empower managers, develop talent, and unite diverse teams.
• Good knowledge of the luxury market and Art & Culture, with an understanding of hospitality and F&B operations; relevant cross-sector experience is advantageous.
• Strong presence as a Louis Vuitton brand ambassador and an inspiring leader with excellent communication skills.

Skills

Experience

Minimum 5 years of sales management experience in retail, luxury retail, or a relevant client-focused environment such as hospitality; minimum 10 years of experience.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.