Louis Vuitton Head of Client Development

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Louis Vuitton seeks a Head of Client Development in Brussels to lead client development strategy, clienteling, CRM, private client relations and the Digital Private Client Advisor function across Client Services Europe. The role leads teams and cross-functional initiatives, drives omnichannel client engagement, and manages event and gifting budgets. Permanent, full-time position.

Role & Responsibilities

• Develop and drive a clienteling mindset across teams, fostering a client-centric culture within CSC.
• Use data-driven insights and KPIs to define and evaluate clienteling effectiveness and drive continuous improvement.
• Establish and scale best practices for personalized client interactions across all touchpoints, aligning clienteling efforts with broader omnichannel initiatives.
• Train and support client-facing teams in delivering tailored experiences that strengthen long-term client relationships and development.
• Provide senior leadership with regular reports and insights on clienteling and CRM performance.
• Collaborate with Central, EMEA, Client Services, cross-metier and Regional teams to ensure cohesive clienteling strategies.
• Tailor CRM strategies to reflect brand identity and local client expectations.
• Ensure effective use of CRM tools and drive innovation in CRM tools, data analytics and personalized CRM approaches across channels to foster a client-centric culture and business growth.
• Define and implement the overarching CRM strategy in alignment with business objectives to drive clienteling.
• Define the Private Client Relations strategy, securing a presence at key international and local events.
• Partner with EMEA and Regional teams to identify key event and experience calendars.
• Drive in-person store appointments and experiences for CSC teams.
• Lead budget allocation and project management for the event portfolio and client gifting strategy, allocating resources and maximizing impact.
• Define the strategic vision, priorities and roadmap for the Digital Private Client Advisor (DPCA) function in line with business ambitions and omnichannel clienteling objectives.
• Partner with Central, EMEA and Regional Head Offices and cross-functional stakeholders to identify commercial opportunities, align priorities and ensure the DPCA model supports regional business needs.
• Provide strategic oversight of training and capability-building priorities with relevant teams to ensure the function evolves with client expectations and business needs.
• Lead the development and performance management of direct reports and serve as an active member of the Louis Vuitton Client Services Management team.
• Drive the animation, elevation and engagement of the Clienteling Ambassadors community in CSC.

Qualifications

• Strong experience in CRM, clienteling and customer development, with a hands-on approach.
• At least 10 years of overall experience and 5–7 years of leadership experience managing multicultural teams and cross-functional stakeholders across multiple countries.
• Proven track record in driving omnichannel client engagement.
• Experience with customer data, segmentation and personalization to engineer intimacy at scale.
• Strategic thinking and analytical capabilities.
• Project and change management skills.
• Knowledge of luxury retail, fashion or premium customer service environments.
• Fluency in English; additional European languages are potentially beneficial.

Skills

Experience

Minimum 10 years; minimum 5–7 years of leadership experience managing multicultural teams and cross-functional stakeholders across multiple countries.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.