Louis Vuitton Field Coach Trainer

About Louis Vuitton

Louis Vuitton is a leading maison within the LVMH group, renowned for its leather goods, travel items and heritage craftsmanship. As an employer it combines a powerful luxury heritage with a fast-moving retail organisation, offering roles that emphasise client experience, product expertise and high standards of service across a global store network.

Role & Responsibilities

• Translate and execute corporate training strategy within assigned stores, partnering closely with Store Managers to define and roll out local training plans.
• Deliver in-store training and coaching (approximately 80% of time on the shop floor) for Client Advisors and management, using observation, role play and on‑the‑floor coaching.
• Lead a culture of coaching by performing gap analyses, building individual coaching plans and training Store Managers to 'coach the coach'.
• Facilitate product training in collaboration with Merchandising, including new launches and silhouette building to optimise cross‑selling.
• Use Voice results and other feedback to identify root causes of client dissatisfaction and coach teams to improve client experience.
• Manage and maintain in‑store LMS records, ensure Store Management proficiency in the tool and monitor training quality and retention through follow up.
• Support consistent onboarding for new hires, liaise with HR on planning and provide progress feedback during induction.
• Identify and develop internal training talent and act as a platform for sharing best practices across stores.

Qualifications

• Minimum 5 years of relevant retail experience, preferably including Team Manager or team‑management responsibilities.
• Proven ability to coach, develop and motivate retail teams with a strong track record in improving selling performance.
• Strong credibility in building client relationships and driving a client-centric culture on the shop floor.
• Experience managing training programmes and maintaining training records in an LMS.
• Comfortable conducting product and selling skills training, including role play and situational coaching.

Skills

Experience

Minimum 5 years of retail experience, ideally with previous team management or Team Manager level responsibilities and demonstrable success in coaching front‑of‑house teams.

Education

Bachelor’s degree or equivalent in business, retail management, hospitality, or a vocational qualification; professional certification or demonstrated training experience in coaching/adult learning preferred.

Workplace

Culture

Louis Vuitton combines a deep heritage of craftsmanship with a commercially driven retail culture. The workplace prioritises exceptional client service, continuous skill development and collaborative, high‑performance teams within a global luxury house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.