Louis Vuitton Field Coach Trainer

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Lead a culture of in-store coaching by observing client interactions on the sales floor and coaching team members to develop their own improvement solutions.
• Support store teams in creating individual coaching plans based on data and coach teams on selling skills through a “coaching the coach” approach.
• Provide ongoing feedback to Store Management and HR on individual team members’ performance and progress.
• Use Client Experience Benchmark results to coach individuals and help stores improve areas of weakness.
• Drive key learning initiatives, such as Client Experience, through sustained in-store coaching, supporting a shop-floor-focused culture and positive recognition.
• Partner with the Merchandising team to facilitate product training for store employees; develop selling skills for building silhouettes and optimizing cross-selling, using role-play and on-floor coaching to enhance the client benefit.
• Ensure store management has visibility of learning activities and make recommendations as needed.
• Monitor the quality and impact of in-store learning in partnership with store management, maintaining an active shop-floor presence to observe implementation and support training retention.
• Identify potential talent within the store and develop them to coach others.
• Facilitate consistent onboarding of new employees in collaboration with HR.
• Liaise regularly with trainees and provide progress feedback to them, their manager and HR during onboarding and induction.
• Enable stores to share experiences and best practices on coaching initiatives and programs.
• Lead by example in personal service, company policies and grooming standards.
• Support and develop retail teams in delivering the client experience in a way that benefits store business.
• Train and coach retail teams through local execution of corporate strategy, with a focus on developing Client Advisors as ambassadors of the brand’s culture, values and products.
• Partner with store teams to deliver the learning path, enhance the client experience, develop client-engagement skills and positively affect key retail KPIs.
• Travel regularly, potentially weekly, within the Benelux and Nordics region.

Qualifications

• Previous experience as a Manager in a luxury retail environment.
• Active listening, curiosity and empathy.
• Autonomy and strong drive, with the ability to work independently in a fast-moving field.
• Ability to influence and motivate others.
• Commercial mindset and proven learning and coaching aptitude in previous roles.
• Strong command of English; strong command of Dutch is an advantage.

Skills

Experience

Minimum 3 years

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.