Louis Vuitton Field Coach

Location
Employment Full-Time
Seniority Mid-Level
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted ✦ Today
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Louis Vuitton Field Coach in Seoul — lead in‑store coaching to elevate client experience and retail performance.

Overview

Louis Vuitton is a leading maison within the LVMH group renowned for luxury leather goods, ready‑to‑wear and accessories. As an employer, the brand combines a heritage focus on craftsmanship and creativity with rigorous commercial standards, operating a global retail network that emphasizes client service excellence and ongoing talent development.

Role & Responsibilities

  • Deliver in‑store coaching tailored to Client Advisors to elevate client experience and drive sales performance.
  • Conduct structured observations using active listening and targeted questioning to identify development opportunities.
  • Provide individual coaching on the shop floor to enable employees to generate their own solutions and improve behaviours.
  • Regularly report team and individual progress, post‑coaching outcomes and recommended actions to Store Managers and the Learning Manager.
  • Use Voice (customer satisfaction) data to diagnose root causes of dissatisfaction and implement corrective coaching plans.
  • Design and deliver category learning modules as part of newcomer onboarding and provide onboarding progress feedback to management.
  • Act as a conduit for sharing coaching programmes, best practices and successful initiatives across multiple stores.
  • Model and uphold company grooming, service standards and internal policies; serve as an exemplar for peers.
  • Provide occasional weekend coaching support for high‑profile customer events or peak retail periods.

Qualifications

  • Minimum 3 years of relevant experience in luxury retail sales or retail learning & development; Senior or Manager level retail professionals are encouraged to apply.
  • Proven track record of delivering in‑store coaching and facilitating adult learning in a retail environment.
  • Strong observational, diagnostic and feedback skills with the ability to turn customer insight into practical coaching actions.
  • Comfort with cross‑functional collaboration and reporting to store leadership and L&D stakeholders.
  • Ability to travel between stores within the Seoul area as required.

Skills

Coaching & mentoring Learning needs analysis Facilitation and role‑play delivery Performance feedback and development planning Customer experience improvement (Voice/NPS interpretation) Onboarding programme delivery Stakeholder reporting and communication MS Office (for reporting and learning materials)

Experience

Minimum 3 years of professional experience in luxury retail sales or in retail learning & development, with demonstrable experience coaching store teams and supporting onboarding of new hires.

Education

Bachelor's degree or equivalent professional experience preferred.

Workplace

This position is based in Seoul, Seoul, South Korea. Cerulean lists 591 open roles in Seoul, including 9 posted recently. In South Korea as a whole, Cerulean currently features 725 open positions, with 9 posted this week.

Culture

Louis Vuitton blends a deep respect for craftsmanship and heritage with a results‑oriented retail culture. The environment rewards high standards of client service, continuous learning and leadership by example; employees are expected to maintain impeccable standards while contributing to a collaborative, high‑performing network of stores.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Coach», «Sales Coach», «In‑Store Coach», «Client Experience Coach», «Retail Learning Coach», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.