Louis Vuitton Expert Client Advisor

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Achieve individual and team sales objectives while maintaining accountability for category performance results
• Consistently perform as the top seller in the assigned product category, setting the example through excellence
• Develop and maintain in-depth, highly technical expertise of the product category to drive performance and inform team development
• Welcome every client with exceptional service, enhancing their experience and demonstrating Louis Vuitton's luxury standards
• Provide comprehensive, technical advice on products to clients and support team members requiring detailed category information
• Deliver personalised style guidance by assessing client preferences and matching recommendations to individual needs
• Collaborate as a team player, contributing to overall store objectives and collaborative initiatives
• Analyse and drive category performance forward monthly, monitoring individual targets and key performance indicators
• Partner with category management to provide Head Office feedback on product performance, quality, client insights, market trends, and competitive intelligence
• Create and execute targeted action plans to maximise category performance through visual merchandising, clienteling initiatives, and team training
• Master competitive intelligence through monthly competitor analysis and industry trend monitoring
• Coordinate with the Visual Merchandiser to ensure optimal category display, prioritising key sellers and addressing slow-moving inventory
• Partner with the Learning Manager to develop team selling skills and product knowledge through training and coaching
• Conduct one-on-one coaching sessions with Client Advisors to review performance, provide feedback, and develop category-specific improvement plans
• Observe team selling interactions and mentor colleagues to introduce the product category and identify high-potential clients
• Develop and execute clienteling strategies and action plans specific to the category
• Identify high-potential clients on the floor and develop event concepts centred on the category
• Demonstrate leadership in clienteling by building and developing a diverse client base with focus on local clientele
• Manage a comprehensive client portfolio, proactively engaging new clients and nurturing existing relationships through clienteling tools
• Lead by example in personal client portfolio management, exemplifying best-in-class clienteling practices

Qualifications

• Minimum 5+ years of luxury retail experience with demonstrated track record in high-value sales and long-term client management
• Proven ability to build, nurture, and convert long-term client relationships, particularly for high-value and complex purchases
• Strong expertise in category strategy and the ability to grow a specialist category through direct client development and team support
• Demonstrated commercial acumen with forward planning capabilities and business performance orientation
• Proven track record of coaching and mentoring retail teams to elevate product knowledge and selling performance
• Exceptional communication and interpersonal skills with professional credibility and influence
• Client-centric mindset with unwavering commitment to delivering exceptional luxury experiences
• Ability to thrive in fast-paced luxury retail environments with agility in managing high-touch interactions
• Impeccable professional presentation consistent with luxury standards
• Capacity to rapidly develop deep expertise in niche, specialised product categories

Skills

Experience

5+ years of luxury retail experience with a strong track record in managing long-term client relationships, driving high-value sales, and demonstrating commercial excellence. Prior experience in category leadership, team development, and clienteling strategy is essential.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.