Louis Vuitton EMEA Omnichannel Business Project Manager
- Location
- Employment
- Full-Time
- Seniority
- Manager
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 19, 2026
About Louis Vuitton
Louis Vuitton is a world-leading luxury fashion and leather goods maison within the LVMH group, renowned for craftsmanship, creativity and a global retail network. The brand combines heritage savoir‑faire with investment in digital innovation and client experience across boutiques and e‑commerce channels.
Louis Vuitton — Paris seeks an EMEA Omnichannel Business Project Manager to optimise omnichannel journeys and drive e‑commerce growth (hybrid, full‑time).
Role & Responsibilities
- Optimize the end‑to‑end omnichannel value chain across EMEA to elevate customer experience and support business growth.
- Continuously analyse the digital customer journey (from add‑to‑cart to payment) to identify frictions, drop‑off points and conversion levers.
- Define, prioritise and structure functional roadmaps aligned with the global omnichannel strategy, and present clear PI Planning requests and trade‑offs to stakeholders.
- Collaborate closely with tech, product and market teams to scope, prioritise, test and deploy features; measure impact on conversion, retention and revenue and benchmark performance.
- Lead Voice of the Client for EMEA: consolidate quantitative and qualitative feedback, deliver regular reporting and oversee action plans with Service, Digital and Retail teams.
- Support launches of new e‑commerce markets by building business cases, preparing go‑lives and ensuring localisation of services and content to regulatory and regional expectations.
- Manage pilots and large‑scale rollouts for new capabilities (e.g., enhanced gifting, personalization, last‑mile improvements) and identify differentiated innovation levers.
- Coach and supervise an apprentice, developing their autonomy, analytical skills and project management capabilities.
Qualifications
- Minimum 5 years of experience in e‑commerce or omnichannel project management with deep knowledge of order flows and the digital purchase journey.
- Strong business, digital and customer orientation with a pronounced appetite for innovation and UX optimisation.
- Highly analytical with the ability to translate data into strategic and operational recommendations.
- Excellent written and oral communication skills; proven ability to explain technical topics to non‑technical audiences and to produce high‑quality executive presentations.
- Autonomous, organised and effective at managing multiple cross‑functional international projects.
- Very good command of English (written and spoken); additional languages are an advantage.
Skills
Experience
At least five years delivering ecommerce or omnichannel initiatives across multiple markets, with a track record of improving conversion and customer experience through data‑driven experimentation and cross‑functional delivery.
Education
Bachelor's degree or equivalent in business, digital, engineering or a related discipline preferred.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Louis Vuitton cultivates a culture that balances artisanal heritage with contemporary innovation, prioritising client experience and rigorous quality standards. The work environment is international and cross‑functional, rewarding creativity, operational excellence and strategic thinking.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «EMEA Omnichannel Program Manager», «EMEA Ecommerce Project Manager», «EMEA Digital Customer Experience Manager», «Omnichannel Experience Manager — EMEA», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.