Louis Vuitton E-Operations Assistant Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 17, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
E-Operations Assistant Manager at Louis Vuitton in Tokyo. Manage e-commerce operations, projects, and cross-functional teams in luxury retail.
Role & Responsibilities
- Manage e-commerce operations projects covering order, delivery, unboxing, and returns, driving operational improvements for efficiency and customer satisfaction
- Monitor suspicious order patterns and identify risks through ongoing analysis, collaborating with relevant teams to strengthen control measures and support business integrity
- Collect, review, and analyze customer feedback to identify issues and improvement opportunities, preparing actionable reports and sharing insights with retail teams
- Oversee Client Service Center projects, particularly those involving order and delivery processes, leading activities from planning through post-launch evaluation
- Coordinate with cross-functional teams including E-Commerce, Retail Operations, Logistics, Supply Chain, and Finance to ensure seamless execution of local and global initiatives
- Monitor performance during peak periods and strengthen processes through internal and external coordination to enhance efficiency and client experience
Qualifications
- Minimum 3 years of experience in e-commerce operations or e-commerce project management
- Proven experience managing complex projects involving multiple stakeholders from initiation through implementation
- Fluent communication and stakeholder management skills in both English and Japanese (reading, writing, and speaking)
- Solid understanding of e-commerce operational processes, particularly in order management, delivery, returns, and customer service
- Strong analytical and problem-solving capabilities with the ability to identify root causes and recommend practical solutions
Skills
Experience
Minimum 3 years of experience in e-commerce operations or related e-commerce project management, with demonstrated success managing projects involving multiple stakeholders from initiation through implementation and follow-up. Solid operational knowledge of e-commerce processes, particularly order management, delivery, returns, and customer service workflows.
Education
Not specified; upper secondary education or equivalent professional qualification assumed for this mid-management role.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E-Commerce Operations Manager», «E-Operations Project Coordinator», «Digital Operations Assistant Manager», «E-Commerce Project Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.