Louis Vuitton Direct to Client Specialist, Seasonal

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Maintain the highest standard of customer service by demonstrating exemplary communication and service excellence in alignment with Louis Vuitton Etiquette and the Louis Vuitton Selling Ceremony
• Handle diverse inbound and outbound client calls—including payment collection, repair quotations, and customer service inquiries—accurately assessing client needs to initiate repair requests and ensure seamless service experience
• Assess incoming client calls to evaluate reported issues against case history and account documentation, determining appropriate resolution or escalation paths
• Meet or exceed all assigned goals in call quality, productivity, and efficiency metrics
• Resolve customer concerns efficiently and professionally, applying a client-centric approach to ensure fair, empathetic, and timely outcomes at every interaction
• Remain current on all product knowledge, company updates, and departmental initiatives to deliver accurate and confident responses to client inquiries
• Adhere strictly to call center protocols, department guidelines, and company policies to ensure compliance and consistency across all client interactions
• Maintain proficient and consistent use of all required call center platforms, tools, and CRM systems to ensure accurate documentation and seamless client service delivery
• Document 100% of calls and email correspondence accurately within the CRM system, capturing inquiry type, customer feedback, and complaint details to ensure complete interaction traceability
• Actively engage in departmental training, continuous improvement projects, and cross-functional initiatives whilst proactively contributing process improvement recommendations

Qualifications

• GED certificate or High School diploma
• Minimum 3 years of professional experience in a customer service or call handling environment
• Exceptional active listening and communication skills with refined command of the English language
• Demonstrated ability to convey genuine empathy and de-escalation skills across a wide range of client interactions
• Composure under pressure and ability to maintain professional demeanor in challenging situations

Skills

Experience

Minimum 3 years of professional experience in a customer service and call handling environment, demonstrating the ability to learn quickly, adapt, and maintain consistent performance in a fast-paced environment. Candidates must demonstrate reliable punctuality, schedule flexibility, and the ability to work both independently and collaboratively whilst maintaining strong time-management and organizational skills.

Education

GED certificate or High School diploma.

Workplace

Compensation

The base compensation for this position is USD 23 per hour.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.