Louis Vuitton Direct to Client Specialist

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Louis Vuitton is hiring a full-time Direct to Client Specialist for a permanent position in Ontario, California, handling client inquiries about care services by phone, email, and video while meeting productivity and quality objectives. The second-shift schedule is Sunday 7:30 a.m.–4:00 p.m. from home and Monday–Thursday 10:30 a.m.–7:00 p.m. in the office; mid-shift training Monday–Friday, 10:30 a.m.–7:00 p.m., is required for the first 4–6 weeks. Pay is USD 20–24 per hour, with a comprehensive benefits package.

Role & Responsibilities

• Conduct accurate and complete product assessments related to repairs and quality to initiate repairs or provide clients with care information.
• Manage client caseloads proactively, ensuring prompt follow-ups and an orderly workflow.
• Evaluate incoming client calls against case history and account documentation to determine the appropriate resolution or escalation.
• Meet or exceed assigned call quality, productivity, and efficiency goals.
• Handle a range of calls, including payment collection, quotation reviews, service issues, and store inquiries.
• Troubleshoot, analyze, and research repair-related issues, collaborating with other departments when necessary.
• Deliver exemplary customer service by upholding phone quality, resolving complaints, demonstrating product awareness, and maintaining store relations in accordance with Quality Customer Service Standards, Louis Vuitton Etiquette, and Louis Vuitton Selling Ceremony.
• Resolve client concerns efficiently and professionally, ensuring fair, empathetic, and timely outcomes.
• Follow department and company policies and procedures.
• Use required call center platforms, tools, and CRM systems proficiently and consistently to document calls accurately and deliver seamless client service.
• Stay current on product knowledge, company updates, and departmental initiatives to provide informed responses to client inquiries.
• Accurately document 100% of calls and email correspondence in the CRM system, recording inquiry types, customer feedback, and complaint details to maintain interaction traceability and data integrity.
• Participate in departmental training, continuous improvement projects, and cross-functional initiatives, and recommend process improvements to advance operational excellence.
• Perform other duties as assigned to meet business objectives and goals.

Qualifications

• Exceptional client-centric mindset.
• Excellent verbal and written communication skills.
• Ability to learn quickly and maintain a high-performance level in a fast-paced environment.
• Highly organized, detail-oriented, and self-starting, with strong time-management skills and the ability to work independently and collaboratively.
• Exceptional interpersonal skills and the ability to communicate and collaborate effectively across all organizational levels, building professional relationships founded on clarity, respect, and trust.
• Ability to manage multiple tasks simultaneously and work efficiently with minimal supervision.
• Reliable punctuality and schedule flexibility as needed, with consistent attendance and adaptability to changing business needs and call center demands.
• GED certificate or high school diploma.
• Strong command of English.

Skills

Experience

At least 3 years; ideally 3–5 years in customer service or a call-handling environment.

Education

GED certificate or high school diploma.

Workplace

Compensation

The base compensation for this position ranges from USD 20 to USD 24 per hour.

Benefits

Medical, dental, and vision coverage; short- and long-term disability; paid time off programs; employee discounts and perks; and two retirement plans, both with employer contributions.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.