Louis Vuitton Direct to Client Specialist
- Location
- OntarioCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $20–24/hour
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 27, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton Direct to Client Specialist in Ontario, California. Full-time after-sales support role, $20–$24/hr, handling care and repair inquiries.
Role & Responsibilities
- Perform accurate product assessments related to repairs and care services to provide informed guidance to clients
- Assess incoming repairs against store documentation to determine repairability and provide quotations
- Access technical data via JD Edwards system to process repairs and provide care instructions
- Consistently meet assigned performance targets in email and phone quality, productivity, and customer satisfaction
- Handle diverse inquiries including payment collection, quotations, customer service issues, and complaint resolution
- Troubleshoot and research repair-related issues, liaising with the production floor when necessary
- Maintain exemplary customer service standards by demonstrating knowledge of Louis Vuitton products and etiquette protocols
- Communicate with Product Assessment, Logistics, and Client Services teams to provide feedback and escalate issues
- Resolve customer complaints promptly with fairness and courtesy while maintaining client-centric principles
- Document all calls and email correspondence in the CRM system with 100% logging accuracy
- Stay current on product information, company initiatives, and departmental procedures
- Maintain effective utilization of all required systems and tools
- Participate in departmental trainings, improvement projects, and process optimization initiatives
- Perform additional duties as assigned to support business objectives
Qualifications
- GED certificate or high school diploma
- Exceptional client-centric mindset and interpersonal skills
- Excellent verbal and written communication abilities
- Ability to interact professionally with all organizational levels
- Proficiency in managing multiple tasks simultaneously
- Strong organizational and time-management skills
- Proactive, solution-oriented, and detail-focused approach
- Ability to work independently and collaboratively within a team
- Self-starter capable of working with minimal supervision
- Punctuality and schedule flexibility, including weekend availability
Skills
Experience
Minimum 3 years of customer service experience, ideally in a luxury retail or after-sales environment where client-facing communication and problem-solving are core responsibilities.
Education
GED certificate or high school diploma required.
Workplace
This position is based in Ontario, California, USA, within easy reach of Los Angeles.
Compensation
The base compensation for this position ranges from USD 20 to USD 24 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, short-term disability, long-term disability, paid time off programs, employee discount and perks, two retirement plans with employer contributions.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Care Services Specialist», «Client Services Advisor», «After-Sales Support Representative», «Customer Care Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.