Louis Vuitton Digital Retail and E-Commerce Coordinator

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Own the UK and Ireland trade calendar with timely, accurate updates; proactively schedule key pushes and launches to drive advance trade actions and recommend trade plans aligned to sales targets
• Prepare weekly, monthly, and quarterly business performance reports in collaboration with the Digital Retail and E-Commerce Manager; synthesize data for actionable insights to optimize business outcomes
• Define and execute email marketing strategy, targeting, and segmentation in partnership with the EMEA CRM team; establish local strategy for LV App push notifications and SMS whilst ensuring compliance with brand guidelines
• Manage weekly homepage updates aligned to local strategy; own commercial messaging throughout the client journey and ensure accuracy of key pages including delivery, returns, and FAQs
• Perform user acceptance testing (UAT) and assume a business user role for key projects, operational and technical developments
• Develop and maintain close relationships with retail stores and Client Services teams; serve as first-line support to the retail network on Digital Retail and E-Commerce initiatives and refine omni-channel procedures
• Identify and develop top-performing digital clients; coordinate details for client nominations and events whilst sharing insights to inform strategic planning
• Collaborate with the Digital Retail and E-Commerce Manager to strategize, implement, and project manage third-party digital experiences

Qualifications

• Minimum 3 years of relevant experience in digital retail, e-commerce, or trading operations
• Proficiency in Microsoft Excel and data analysis
• Exceptional written and verbal communication skills in English
• Strong organizational skills with the ability to prioritize multiple tasks in a dynamic, fast-paced environment
• Excellent interpersonal skills and demonstrated ability to establish professional relationships with internal and external stakeholders
• Analytical mindset with a keen interest in extracting insights from diverse data sources
• Innovative problem-solver with ability to challenge ideas and propose solutions

Skills

Experience

Minimum 3 years of professional experience in digital retail, e-commerce trading, or related commercial operations within luxury or retail environments.

Education

Undergraduate degree in business, commerce, marketing, or related discipline; equivalent professional experience may be considered.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.