Louis Vuitton Digital Client Advisor

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, clients' retention with a sales-driven mindset
• Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across Italian-speaking and Spanish-speaking markets
• Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations for luxury fashion products
• Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to not only solve issues efficiently but also ensure client retention and enhance the overall customer experience

Qualifications

• Excellent communication skills in Italian and/or Spanish, both verbal and written
• Strong sales and storytelling skills with a demonstrated ability to engage effectively with clients
• Clear demonstration of a Customer First mind-set and strong interpersonal skills
• Proficiency in Microsoft Office suite and CRM software, with experience in Salesforce preferred
• Background in luxury retail is a plus
• Keen interest in luxury fashion and awareness of current trends
• Ability to thrive in a diverse and international work environment

Skills

Experience

Entry-level to beginner experience; prior background in luxury retail is advantageous but not required. The role welcomes candidates new to the luxury sector who demonstrate strong customer service orientation and multilingual capabilities.

Education

No specific formal education requirement stated; secondary education or equivalent is typically expected.

Workplace

Benefits

Private health insurance covering hospitalisation and ambulatory care; group insurance including pension plan, life insurance and disability coverage; hybrid working: 2 days/week from home from the 4th month of seniority; working from abroad: up to 15 days/year from the 4th month of seniority; 13th month payout option through Warrants; meal vouchers of €8 net per day worked; full coverage of SNCB train cost; transportation reimbursement for home-office commute.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.