Louis Vuitton Digital Client Advisor
- Employment
- Temporary
- Seniority
- Entry-Level
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 23, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton Services Europe, Brussels: Digital Client Advisor (Italian/Spanish) for luxury customer service center. Temporary position.
Role & Responsibilities
- Exceed individual and team performance targets and KPIs related to customer satisfaction, service quality, and client retention through a demonstrably sales-driven approach
- Deliver exceptional inbound customer service across phone, email, and digital channels, providing expert advice and personalized assistance to clients across Italian and Spanish-speaking markets
- Build and maintain meaningful long-term relationships with clients by understanding their preferences, anticipating their needs, and offering tailored product recommendations aligned with the house aesthetic
- Assume ownership of client concerns and ensure comprehensive resolution through innovative problem-solving, collaborating with cross-functional departments to enhance customer experience and ensure retention
Qualifications
- Fluent in Italian and/or Spanish with excellent verbal and written communication skills
- Demonstrated background in luxury retail, or equivalent customer-facing service excellence
- Proficiency with Microsoft Office suite and CRM software (Salesforce experience is advantageous)
- Ability to work flexible schedules including evenings, weekends, and holidays to accommodate clients across different time zones
- Strong sales acumen and storytelling capability with authentic passion for luxury fashion and current industry trends
- Detail-oriented mindset with proven ability to manage multiple tasks simultaneously and deliver results on schedule
Skills
Experience
Entry-level candidates are welcomed; prior experience in luxury retail or customer service environments is advantageous but not mandatory. Candidates should demonstrate a genuine passion for the luxury fashion industry and familiarity with current market trends.
Education
No specific formal education requirement stated; however, secondary education or equivalent professional qualification is expected.
Workplace
This position is based in Brussels, Brussels-Capital Region, Belgium.
Benefits
Private health insurance covering hospitalization and ambulatory care; group insurance including pension plan, life insurance, and disability coverage; hybrid working (2 days/week from home from month 4); working from abroad up to 15 days/year from month 4; 13th month payout option through Warrants; meal vouchers of €8 net per day worked; full coverage of SNCB train costs; transportation reimbursement for home-office commute.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Specialist», «Customer Experience Advisor», «Digital Account Manager», «Remote Client Relations Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.