Louis Vuitton Digital Care Services Specialist

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Conduct thorough product assessments to identify repair needs and provide care instructions to clients
• Evaluate incoming repairs to verify product condition against store documentation and determine repairability
• Access JDE system to obtain technical data and process repairs with leadership coordination
• Achieve KPI goals related to email and phone quality, productivity, and efficiency metrics
• Handle diverse customer interactions including payment collection, quotations, store-related inquiries, and general customer service
• Troubleshoot and analyze repair-related issues requiring in-depth research and team coordination
• Deliver exceptional customer service in alignment with Quality Standards, Louis Vuitton Etiquette, and Core Values
• Collaborate with Product Assessment, Logistics, and Client Services teams to ensure proper client feedback communication
• Address customer complaints promptly and courteously while maintaining client-centric approach
• Document all calls and email correspondence in CRM software to track inquiries, feedback, and complaints
• Participate in department meetings, training sessions, and company-wide initiatives
• Contribute to process improvement projects and recommend operational enhancements

Qualifications

• Minimum 3 years of customer service experience
• GED certificate or high school diploma
• Exceptional client-centric mindset
• Excellent verbal and written communication skills
• Strong ability to learn quickly in a fast-paced environment
• Outstanding organizational skills and effective time management
• Proactive, solution-driven, and detail-oriented approach
• Ability to work both independently and collaboratively
• Exceptional interpersonal skills across all organizational levels
• Capacity to handle multiple tasks simultaneously
• Self-starter mentality with ability to work with minimal supervision
• Punctuality and schedule flexibility

Skills

Experience

Minimum 3 years of customer service experience in a professional setting, ideally within luxury brand client care or product service environments. Demonstrated ability to manage multiple client interactions simultaneously while maintaining quality standards and operational efficiency.

Education

GED certificate or high school diploma required.

Workplace

Compensation

The base compensation for this position is USD 21 per hour.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.