Louis Vuitton Digital Care Services Specialist

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Conduct thorough and precise product assessments to identify repair needs and provide care instructions to valued clients
• Evaluate all incoming repairs to verify product condition against store documentation and determine repairability
• Partner with leadership to access the JDE system to obtain technical data and process repairs when specific instructions are unavailable
• Consistently achieve KPI goals related to email and phone quality, as well as productivity and efficiency
• Handle a variety of customer calls, including payment collection, quotations, store-related service inquiries, and general customer service inquiries
• Troubleshoot and analyze repair-related issues, often requiring in-depth research and coordination with operational and leadership teams
• Deliver exceptional customer service daily by adhering to Quality Standards, Louis Vuitton Etiquette, and Louis Vuitton Core Values
• Collaborate with Product Assessment, Logistics, and Client Services teams to ensure client feedback is properly communicated
• Address customer complaints promptly and courteously, maintaining a client-centric, elevated approach
• Document all calls and email correspondence to track customer inquiries, feedback, and complaints using CRM software
• Participate in department meetings, training sessions, and company-wide initiatives
• Contribute to process improvement projects and recommend enhancements

Qualifications

• Minimum 3–5 years of experience in customer service
• GED certificate or high school diploma
• Exceptional client-centric mindset
• Excellent verbal and written communication skills
• Ability to learn quickly and maintain high-performance level in a fast-paced environment
• Excellent organization and effective time-management skills
• Proactive, solution-driven, and detail-oriented approach
• Ability to work both independently and as part of a team
• Exceptional interpersonal skills with ability to interact at all organizational levels
• Ability to handle multiple tasks simultaneously
• Self-starter with ability to work with minimal supervision
• Punctuality and schedule flexibility are essential

Skills

Experience

Minimum 3–5 years of professional experience in customer service, with demonstrated ability to manage complex client inquiries and technical support scenarios in a high-volume environment.

Education

High school diploma or GED certificate required.

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 23 per hour.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.