Louis Vuitton Digital Care Services Specialist

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Conduct thorough and precise product assessments to identify repair needs and provide care instructions to valued clients
• Evaluate incoming repairs to verify item condition against documentation and determine repairability
• Partner with leadership to access JDE system data and process repairs when specific instructions are unavailable
• Achieve KPI goals related to email and phone quality, as well as productivity and efficiency metrics
• Handle diverse customer calls including payment collection, quotations, store-related service inquiries, and general customer support
• Troubleshoot and analyze repair-related issues through in-depth research and coordination with operational and leadership teams
• Deliver exceptional customer service by adhering to Quality Standards, Louis Vuitton Etiquette, and Core Values
• Collaborate with Product Assessment, Logistics, and Client Services teams to ensure client feedback is properly communicated
• Address customer complaints promptly and courteously, maintaining a client-centric, elevated approach
• Follow department and company policies and procedures consistently
• Stay informed about product updates, company initiatives, and departmental changes
• Document all calls and email correspondence to track customer inquiries, feedback, and complaints using CRM software
• Participate in department meetings, training sessions, and company-wide initiatives
• Contribute to process improvement projects and recommend operational enhancements

Qualifications

• Minimum 3–5 years of customer service experience
• GED certificate or High School diploma
• Exceptional client-centric mindset
• Excellent verbal and written communication skills
• Demonstrated ability to learn quickly and maintain high performance in fast-paced environments
• Excellent organizational and time-management skills
• Proactive, solution-driven, and detail-oriented approach
• Ability to work both independently and as part of a team
• Exceptional interpersonal skills and ability to interact with all organizational levels
• Capacity to handle multiple tasks simultaneously
• Self-starter with ability to work with minimal supervision
• Punctuality and schedule flexibility

Skills

Experience

Minimum 3 years of professional customer service experience, ideally within a luxury or premium brand environment with exposure to product care, repair services, or client-facing support operations.

Education

High School diploma or GED certificate required.

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 23 per hour.

Benefits

$2 shift differential for second shift schedule.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.