Louis Vuitton Digital Care Services Specialist
- Location
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $21/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 23, 2026
About Louis Vuitton
Louis Vuitton is a leading global Maison within the LVMH group, renowned for its leather goods, luggage and ready-to-wear. The brand combines artisanal craft and rigorous quality standards with an extensive retail and digital presence, and maintains a strong emphasis on elevated client service across all channels.
Louis Vuitton seeks a Digital Care Services Specialist in Piscataway, NJ — on-site 2nd shift client care role; $21/hr plus $2 shift differential.
Role & Responsibilities
- Provide telephone, email and video client service for Louis Vuitton customers, handling inquiries, quotations, payment collection and store-related service requests.
- Perform thorough product assessments to identify repair needs, determine repairability and advise clients on care instructions.
- Evaluate incoming repair cases against store documentation and coordinate with leadership when additional technical instructions are required.
- Use JDE and CRM systems to document calls, emails and case histories; ensure accurate tracking of customer inquiries, feedback and complaints.
- Troubleshoot repair-related issues through detailed research and coordination with Product Assessment, Logistics and Client Services teams.
- Consistently meet departmental KPIs for quality, productivity and efficiency while adhering to Louis Vuitton Quality Standards and Etiquette.
- Escalate and manage customer complaints with a client-centric, elevated approach, ensuring timely and courteous resolution.
- Participate in training, department meetings and process improvement projects; recommend enhancements to workflows and client care procedures.
Qualifications
- Minimum high school diploma or GED.
- Minimum 3 years of customer service experience; 3–5 years preferred, ideally within luxury retail or premium goods.
- Exceptional verbal and written communication skills with a client-centric mindset.
- Strong organisational, time-management and multitasking abilities; punctuality and schedule flexibility required.
- Proactive, solution-driven and detail-oriented approach; ability to work independently and within a team.
Skills
Experience
Minimum 3 years of customer service experience; 3–5 years preferred, ideally with exposure to luxury retail, product care or after-sales operations.
Education
High school diploma or GED
Workplace
This position is based in Piscataway, New Jersey, USA, within easy reach of New York.
Compensation
The base compensation for this position is USD 21 per hour.
Culture
Louis Vuitton fosters a high-performance, client-focused culture rooted in craftsmanship and attention to detail. The Maison emphasises inclusion and equal opportunity, encouraging employees to develop their careers within a supportive, meritocratic environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Care Specialist», «Digital Client Advisor», «Customer Service Representative — Digital Care», «Product Care Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.