Louis Vuitton Digital and Client Services Manager
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Manager
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 18, 2026
About Louis Vuitton
Louis Vuitton is a leading house within the LVMH group, distinguished by craftsmanship, creativity and an uncompromising pursuit of excellence. The maison combines a heritage of leather‑goods expertise with global retail and digital operations, offering careers that span boutique retail, omnichannel commerce and international brand management.
Louis Vuitton in Sydney seeks a Digital and Client Services Manager to lead ANZ e‑commerce performance and a 24‑person client services team.
Role & Responsibilities
- Manage commercial performance of au.louisvuitton.com for Australia and New Zealand, including P&L ownership for the digital channel and coordination of the ANZ trading calendar.
- Translate digital performance data into actionable, market‑relevant recommendations to optimise assortment, pricing, promotions and site experience.
- Act as the ANZ representative in digital and omnichannel forums, ensuring global strategy is adapted and executed locally in close collaboration with Zone and Central stakeholders.
- Drive omnichannel continuity with Retail teams to secure a seamless client journey across online and in‑store touchpoints.
- Oversee logistics and fulfilment standards for the digital channel to ensure service levels and client expectations are met.
- Lead, coach and develop a Client Services organisation of 24 across Australia and New Zealand, building Team Manager capability and maintaining service excellence.
- Produce regular performance reporting and KPI analysis to inform trading decisions and stakeholder briefings.
Qualifications
- Minimum five years' progressive experience in digital commerce, e‑commerce or omnichannel retail operations, or equivalent senior retail leadership.
- Proven leadership experience managing large commercial teams (experience leading ~20+ people preferred).
- Strong commercial and analytical acumen with an ability to convert data into practical trading and customer experience actions.
- Demonstrated stakeholder management skills within a complex, matrixed organisation.
- Luxury or premium retail experience strongly preferred.
- Ability to work on‑site in Sydney and travel across ANZ as required.
Skills
Experience
Minimum five years of progressive experience in digital retail/e‑commerce or omnichannel operations, or equivalent senior retail management experience in a luxury or premium environment; proven track record leading substantial commercial teams.
Education
Bachelor's degree or equivalent professional experience in business, commerce, marketing or a related discipline.
Workplace
The role is situated in Sydney, New South Wales, Australia.
Culture
Louis Vuitton fosters a culture of excellence, creativity and continuous development, balancing deep respect for artisanal heritage with a forward‑looking approach to digital and retail innovation. As part of the LVMH group, the maison values commercial rigour, client devotion and cross‑functional collaboration within a global, fast‑paced environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E‑commerce & Client Services Manager», «Digital Commerce Manager — ANZ», «Omnichannel Client Services Manager», «Head of Digital Retail & Client Services», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.