Louis Vuitton Digital and Client Services Manager
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Manager
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 17, 2026
About Louis Vuitton
Louis Vuitton is a preeminent luxury maison within the LVMH Group, renowned for its craftsmanship, innovation and uncompromising standards. As an employer it offers a high-performance, client-centric environment with international exposure and structured pathways for commercial and leadership development across retail and digital functions.
Louis Vuitton seeks a Digital & Client Services Manager in Sydney to drive au.louisvuitton.com performance and lead the ANZ client services team.
Role & Responsibilities
- Own the commercial performance of au.louisvuitton.com for Australia & New Zealand, translating site data into actionable local recommendations.
- Coordinate and deliver the ANZ digital trading calendar, ensuring timely merchandising, content and promotional execution.
- Represent ANZ in digital and omnichannel forums, aligning local plans with Zone and Central strategies and influencing site experience and product assortment.
- Drive omnichannel continuity with Retail teams to optimise the end-to-end client journey across online and in‑store touchpoints.
- Oversee logistics and fulfilment standards for the digital channel to meet Louis Vuitton’s client expectations.
- Lead and develop a 24‑person Client Services team across Australia and New Zealand, building Team Manager capability and ensuring excellence in every client interaction.
Qualifications
- Minimum 5 years of progressive experience in digital commerce/eCommerce or luxury retail leadership with responsibility for commercial performance.
- Proven capability to lead and develop frontline managers and large client services teams.
- Strong commercial instincts, analytical rigour and experience using performance data to drive business decisions.
- Demonstrated client‑first mindset with experience shaping omnichannel customer journeys.
- Comfortable operating in a complex, matrixed organisation and engaging with cross‑functional stakeholders.
Skills
Experience
Minimum 5 years of progressive experience in digital retail, eCommerce or senior luxury retail management, including demonstrable results driving online commercial performance and leading large client-facing teams.
Education
Bachelor’s degree or equivalent, preferably in business, commerce, marketing or a related discipline.
Workplace
The role is situated in Sydney, New South Wales, Australia.
Culture
The house cultivates a performance-driven, client-obsessed culture that values creativity, precision and professional growth. Employees operate within a fast-paced, collaborative international network where merit and cross-functional exposure accelerate career progression.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital & Client Services Lead», «E‑commerce and Client Services Manager», «Omnichannel and Client Experience Manager», «Digital Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.