Louis Vuitton CRM Manager

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Louis Vuitton seeks a Regional CRM Manager for the Middle East, based in Dubai, to lead data-driven CRM strategies and personalized clienteling programs that strengthen loyalty, elevate client experiences and support business performance. The role is permanent, full-time and hybrid, with a minimum requirement of 10 years’ experience.

Role & Responsibilities

• Execute CRM campaigns aligned with Maison strategy and segmentation.
• Manage client databases and ensure effective data utilization.
• Oversee the deployment of marketing automation and loyalty programs.
• Track and improve client conversion and retention KPIs.
• Partner with cross-functional teams to ensure campaign consistency.
• Design and implement personalized clienteling initiatives across channels.
• Support boutique teams with toolkits, training, and performance monitoring.
• Develop frameworks for nurturing high-value relationships.
• Ensure a seamless, premium experience across every client interaction.
• Monitor clienteling impact and drive continuous refinement.
• Leverage predictive analytics to guide targeting strategies.
• Prepare reports and dashboards to monitor campaign success.
• Collaborate with data teams to define client segments and personas.
• Use insights to recommend optimization of client touchpoints.
• Support Maison-specific business reviews with relevant insights.
• Collaborate with digital, retail, and marketing teams on execution.
• Work with IT and CRM vendors to ensure technical robustness.
• Align CRM messaging with the brand’s voice and vision.
• Support regional and Maison-specific activations.
• Ensure omnichannel consistency in clienteling experiences.
• Pilot innovative tools and platforms to enhance client engagement.
• Stay informed about CRM technology trends and luxury retail expectations.
• Train local teams and support onboarding of new solutions.
• Gather feedback and drive process improvements.
• Promote a culture of client-centricity and data-driven action.

Qualifications

• Experience in luxury retail within a fast-paced environment.
• Strong expertise in database management and digital marketing.
• Arabic speaker preferred.
• High adaptability and strong collaboration skills.
• Excellent communication and critical thinking abilities.
• Demonstrated customer centricity and effective decision-making.
• Strong emotional intelligence, leadership qualities, and problem-solving aptitude.

Skills

Experience

Minimum 10 years

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.