Louis Vuitton CRM Manager

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Location
DubaiDubaiUAE
Employment
Full-Time
Seniority
Mid-Level
Department
Clienteling, CRM & VIP Relations
Industry
Fashion, Apparel & Leather Goods
Posted
Jul 25, 2026

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Louis Vuitton CRM Manager in Dubai: Drive luxury client engagement and personalized loyalty programs. Minimum 3 years retail experience required.

Role & Responsibilities

  • Execute CRM campaigns, manage client databases, and deploy marketing automation and loyalty programs to drive conversion and retention
  • Design and implement personalized clienteling initiatives and support boutique teams with tools, training, and performance monitoring for high-value client relationships
  • Conduct data analysis and predictive analytics to define client segments and personas; prepare performance reports and business reviews with data-driven insights
  • Collaborate with digital, retail, marketing, and IT teams to ensure technical robustness and omnichannel consistency while aligning CRM messaging with brand vision
  • Pilot innovative tools and solutions, stay current on CRM trends, gather feedback, and drive continuous process improvements to foster client-centricity

Qualifications

  • Minimum 3 years of experience in luxury retail in a fast-paced environment
  • Strong capabilities in database management and digital marketing
  • Excellent communication and critical thinking abilities
  • Customer-centric mindset with effective decision-making skills
  • Demonstrated emotional intelligence and leadership qualities

Skills

CRM systems and marketing automation platforms Database management and analysis Predictive analytics and data visualization Digital marketing and loyalty program management Cross-functional collaboration and project coordination Client segmentation and persona development Problem-solving and critical thinking

Experience

Minimum 3 years of experience in luxury retail, ideally in client relationship management, CRM operations, or digital marketing within a fast-paced, high-end environment. Demonstrated proficiency in managing large client databases and executing multichannel marketing campaigns.

Education

Bachelor's degree in business, marketing, digital marketing, or a related discipline is preferred.

Workplace

This position is based in Dubai, Dubai, UAE.

Benefits

Industry-leading training in the luxury and retail environment; generous benefits package; unparalleled career development opportunities both locally and globally.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Relationship Manager», «Client Engagement Manager», «Clienteling Manager», «Customer Loyalty Manager», «Digital CRM Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.