Louis Vuitton CRM Intern

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Utilize Power BI, Salesforce, and advanced Excel to extract, clean, and visualize complex CRM data
• Compile and distribute weekly/monthly performance dashboards tracking regional trends and store-level metrics
• Monitor and report on Store and Client Advisor performance across key funnel metrics including Local Sales, Appointments, and Outreaches
• Track corporate client lists to identify fresh engagement opportunities and segment evolution
• Monitor and report KPIs across client segments including volume, sales, retention rates, purchase frequency, and average spend
• Evaluate effectiveness of targeted client touchpoints and boutique activation channels
• Extract, clean, and segment high-potential client lists tailored to specific store needs and product launches
• Analyze dormant or unassigned client databases to facilitate seamless client reassignments to active Client Advisors
• Partner with Store Managers and Client Advisors to provide data-driven insights and build bespoke outreach strategies
• Serve as point of contact for stores regarding CRM tool troubleshooting, list requests, and clienteling best practices
• Consolidate data to review sales and client-facing team performance against core CRM KPIs
• Assist in mapping team capabilities, regional coverage, and performance metrics to optimize client allocation

Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Marketing, Luxury Brand Management, Data Analytics, or related field
• Proficiency or strong foundational knowledge in Power BI and Salesforce
• Advanced Excel skills including VLOOKUPs, Pivot Tables, and data manipulation
• Strong analytical agility to identify macro regional trends while maintaining precision on micro-store metrics
• High level of precision when managing corporate client lists, event mappings, and performance reports
• Excellent written and verbal communication skills
• Strong understanding of or keen interest in the luxury retail landscape and VIP clienteling behaviors

Skills

Experience

Beginner-level experience; entry into the field is appropriate for an internship role. Prior exposure to retail environments, CRM systems, or data analysis is advantageous but not required.

Education

Currently pursuing or recently completed a degree in Business Administration, Marketing, Luxury Brand Management, Data Analytics, or a related field.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.