- Location
- Kuala Lumpur Kuala Lumpur Malaysia
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
The CRM and Clienteling Specialist supports daily CRM operations and clienteling programs across all client touchpoints, executing targeted campaigns, maintaining accurate data and delivering personalized interactions aligned with Louis Vuitton’s values and luxury standards. This permanent, full-time, on-site role is based in Kuala Lumpur.
Role & Responsibilities
- Implement CRM campaigns and clienteling initiatives across platforms.
- Maintain and update client databases using segmentation criteria.
- Support boutique teams in daily CRM tool usage and campaign alignment.
- Assist in deploying marketing automation workflows.
- Ensure brand-aligned content and messaging.
- Analyze client data and behaviors to refine segmentation.
- Prepare operational dashboards and performance reports.
- Collaborate with data teams to ensure data integrity and accuracy.
- Track campaign metrics and suggest optimization strategies.
- Support measurement of loyalty and conversion indicators.
- Contribute to the design of personalized client communications.
- Ensure premium client experiences across all touchpoints.
- Support tailored follow-ups and post-interaction engagement.
- Act as a liaison between retail and headquarters CRM teams.
- Monitor feedback and contribute to experience enhancements.
- Ensure correct CRM usage across tools and processes.
- Support training sessions for new users or system updates.
- Coordinate with external vendors when needed.
- Maintain compliance with privacy and data policies.
- Drive process improvements and user adoption.
Qualifications
- Background in marketing and event management, with hands-on experience planning, coordinating, and executing promotional activities and client-focused events.
- Client-centric mindset, with an interest in building interpersonal relationships, networking, and engaging directly with prospective and existing clients.
- Exceptional verbal and written communication skills across all formats.
Skills
Experience
Minimum 5 years
Workplace
This position is based in Kuala Lumpur, Kuala Lumpur, Malaysia.
Explore jobs in Malaysia.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.