Louis Vuitton CRM & Clienteling Specialist

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Implement and execute CRM campaigns and clienteling initiatives across platforms, ensuring brand-aligned content and messaging
• Maintain and update client databases with accurate segmentation criteria and support boutique teams in daily CRM tool usage
• Analyze client data and behaviors to refine segmentation, prepare operational dashboards, and track campaign performance metrics
• Collaborate with data teams to ensure data integrity and suggest optimization strategies for campaign effectiveness
• Contribute to the design of personalized client communications and support tailored follow-ups to enhance post-interaction engagement
• Serve as liaison between retail and headquarters CRM teams, monitoring feedback and driving continuous improvements to client experiences
• Ensure correct CRM system usage across all processes and coordinate user training sessions for new tools or process updates
• Maintain compliance with privacy and data protection policies while driving process improvements and user adoption

Qualifications

• Minimum 5 years of marketing, events management, or CRM-related experience
• Demonstrated background in planning, coordinating, and executing promotional activities and client-focused events
• Client-centric mindset with genuine passion for building interpersonal relationships and networking
• Exceptional verbal and written communication skills across all professional formats
• Experience with CRM platforms and marketing automation tools
• Strong analytical skills with proficiency in data management and dashboard creation

Skills

Experience

Minimum 5 years of professional experience in marketing, events management, or CRM operations, with hands-on involvement in planning, coordinating, and executing promotional activities and client-focused initiatives.

Education

Secondary education or equivalent; post-secondary qualification in marketing, business administration, or related field is preferred.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.