- Employment
- Internship
- Seniority
- Junior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 6, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton is hiring a CRM and Client Insights Advisor for its Madrid Head Office on a full-time, temporary contrato de prácticas under Spanish labour law, requiring availability for 40 hours per week, Monday to Friday. The role supports the Mediterranean retail network through CRM tool administration, reporting, client data analysis, training, and Clienteling initiatives, working across regional functions and with Paris HQ.
Role & Responsibilities
- Manage internal CRM software and serve as the primary contact for stores on system troubleshooting, guidance, and daily operational support.
- Lead the rollout of tools and training programmes to advance the client development strategy and maximise adoption across retail teams.
- Partner with the CRM Manager to create, deliver, and automate weekly and monthly reporting processes.
- Support preparation of recurring CRM and Clienteling reports for retail, management, and partners.
- Extract, consolidate, and analyse client data to measure boutique performance against client development objectives.
- Identify trends, opportunities, and risks through reporting, and translate findings into actionable recommendations.
- Provide data-driven insights to support strategic decisions for CRM, retail, and key business partners.
- Work closely with the Mediterranean Region’s Retail, Merchandising, Digital, Press, Finance, and HR departments.
- Support Clienteling excellence across boutiques.
- Create and facilitate weekly CRM calls and presentations with retail teams.
- Collect weekly updates and deadlines from the CRM team and relay them through retail communications.
- Share boutique feedback to improve CRM tools, processes, and campaign effectiveness.
- Assist with boutique training materials on Clienteling practices.
- Schedule and participate in regular CRM training with stores and Clienteling communities.
Qualifications
- Be self-starting and autonomous in managing agendas and priorities.
- Have a retail- and client-centric mindset.
- Be highly organised and rigorous while managing multiple tasks simultaneously.
- Demonstrate the ability to deliver results.
- Have excellent analytical skills and the ability to interpret data and generate practical business insights.
- Be fully proficient in Excel; MS Office proficiency is required. Salesforce, PI, and IA are recommended.
- Be able to work in a fast-paced environment and adapt to change.
- Have strong communication and training skills, and work effectively with boutique teams and cross-functional stakeholders.
- Be highly motivated and have a strong personal interest in luxury and consumer goods.
- Fluent English and Spanish are mandatory; French is a plus.
- Hold a degree in Marketing, Business Administration, Communications, or a related field, following graduation from business school or university.
- Have at least 2 years of experience in Marketing, CRM, or Business Analytics in a similar role; luxury industry experience is highly appreciated.
- Be eligible to formalise a Spanish-law contrato de prácticas.
- Be available Monday to Friday, 40 hours per week.
- Availability to start in mid-November 2026.
Skills
Experience
At least 2 years in Marketing, CRM, or Business Analytics in a similar role; luxury industry experience is highly appreciated. The ATS also lists a minimum of 3 years.
Education
Graduated from business school or university and holds a degree in Marketing, Business Administration, Communications, or a related field.
Workplace
The successful candidate will be located in Madrid, Madrid, Spain.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Specialist», «Clienteling Advisor», «Customer Relationship Management Analyst», «Client Insights Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.