Louis Vuitton Correspondence Team Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $80,000–100,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 29, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton seeks an experienced Correspondence Team Manager in Irving, TX to lead client service advisors. USD $80K–$100K + bonus and comprehensive benefits.
Role & Responsibilities
- Oversee the management and day-to-day support of Correspondence Advisors handling all client contacts across inbound phone calls, emails, live chat, and social media platforms
- Foster achievement of Correspondence Key Performance Indicators (KPIs) through proactive coaching, motivation, development, and training of team members to ensure successful daily operations and highest-level client experience delivery
- Develop client loyalty whilst promoting the Louis Vuitton brand image and product portfolio
- Maximize business opportunities through visible presence and support, exploring creative solutions that benefit both client and brand whilst ensuring adherence to Louis Vuitton Promise standards
- Provide backup coverage for phone, email, live chat, and social media communications as needed
- Master brand and product knowledge through participation in all relevant Client Service Center and department training initiatives
- Manage complex client situations with resolution expertise and attention to detail in a fast-paced, international business environment
Qualifications
- Minimum 4+ years in a similar management role with direct reports and demonstrated ability to lead others, preferably in a client-centric environment such as luxury retail, digital selling, retail, or hospitality
- Proven track record of developing highly successful, goal-oriented teams
- Excellent verbal and written communication skills
- Strong business intuition with a commercial mindset and entrepreneurial spirit
- Proficiency in Microsoft Office Suite, including Outlook, Excel, and PowerPoint
- Exceptional organizational skills and effective time-management capabilities
- Availability for weekends, evenings, and holiday shifts
- Must be able to work on-site in Irving, Texas
Skills
Experience
Minimum 4 years in a similar team management role with direct reports and proven success leading others in a client-centric environment, preferably within luxury retail, digital selling, or hospitality sectors.
Education
Not specified
Workplace
The successful candidate will be located in Irving, Texas, USA, with easy access to Dallas.
Compensation
The base compensation for this position ranges from USD 80,000 to USD 100,000 per annum.
Benefits
Medical, dental, vision, short and long-term disability insurance, various paid time off programs, employee discount and perks, two retirement plans with employer contributions, bonus opportunity, industry-leading training and unparalleled career development opportunities both locally and globally.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Team Lead», «Correspondence Advisor Manager», «Client Support Operations Manager», «Client Communication Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.