Louis Vuitton Correspondence Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $21/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 20, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton Correspondence Advisor role in Irving, Texas — deliver luxury client service via written communication. $21/hr, full-time, on-site.
Role & Responsibilities
- Deliver client-centric written responses to inquiries and requests across multiple channels including letters, email, chat, and social media, addressing topics such as product availability, transaction history, shipping status, store information, after-sales service, and customer service issues
- Engage with clients to develop long-term relationships and foster brand loyalty through the strategic use of clienteling tools
- Advise clients across the Louis Vuitton brand and all product categories with expertise and discretion
- Maintain the highest standards of customer service by demonstrating exemplary service leadership in quality, complaint resolution, product awareness, and store relations
- Document all client contacts in CRM software to track inquiries and maintain accurate records
- Act as a liaison between Client Services and retail stores to share information and resolve customer complaints effectively
- Collaborate as a team player in all activities contributing to the overall objectives of the Correspondence Team and department
- Master and apply Louis Vuitton brand knowledge and product expertise in accordance with brand standards and company policies
- Drive and achieve individual, team, and Client Services objectives through consistent performance
Qualifications
- Minimum 3 years of experience in specialty retail or call center operations
- Professional presentation and excellent interpersonal skills with strong verbal and written communication abilities
- Excellent problem-solving capabilities
- Computer literacy and proficiency with CRM software
- Fashion-forward perspective with demonstrated passion for the fashion and luxury goods industry
- Self-starter mentality with dependability, punctuality, and flexibility
- Team player with a proactive and collaborative attitude
Skills
Experience
Minimum 3 years of specialty retail experience or call center background required. Candidates should demonstrate a track record of delivering exceptional client service across multiple communication channels and the ability to build and maintain client relationships in a luxury retail environment.
Education
High school diploma or equivalent preferred; specific luxury retail or advanced customer service certification a plus.
Workplace
This position is based in Irving, Texas, USA, within easy reach of Dallas.
Compensation
The base compensation for this position is USD 21 per hour.
Benefits
Industry-leading training in luxury retail environments, unparalleled career development opportunities locally and globally, generous benefits package.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Communications Specialist», «Written Communications Advisor», «Client Correspondence Manager», «Clienteling Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.