Louis Vuitton Clienteling Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 1, 2026
About Louis Vuitton
Louis Vuitton is a pre-eminent maison within the LVMH group, recognised globally for its craftsmanship, heritage-driven innovation and leadership in luxury fashion and leather goods. As an employer it combines a high-performance commercial culture with exacting standards of client service, international career pathways and a strong emphasis on brand storytelling and product excellence.
Louis Vuitton — Clienteling Manager, South Asia (Singapore). Lead omnichannel CRM and client development across Southeast Asia, based in Tampines.
Role & Responsibilities
- Design and implement structured clienteling programmes across Southeast Asia with clear KPIs for engagement, retention and high-value conversions.
- Develop a tiered, omnichannel roadmap focused on personalised experiences for high-value clients and ensure seamless integration of online and in-store touchpoints.
- Enhance remote clienteling using digital tools and CRM insights to drive targeted outreach, acquisition and re‑engagement strategies.
- Partner with Client Services Team Managers, Client Advisors and the digital team to embed CRM best practices and data-driven targeting into daily workflows.
- Track, analyse and optimise clienteling performance to ensure interactions deliver measurable ROI, collaborating cross-functionally with merchandising, supply chain and marketing.
- Lead training, coaching and a structured clienteling playbook to upskill teams on luxury service, storytelling and relationship-building.
- Foster cross-market alignment by sharing best practices, successful case studies and adapting strategies to local market needs across South Asia.
Qualifications
- Minimum 5 years’ experience in retail management, client development or related roles within a luxury or high-end brand environment.
- Demonstrable expertise in clienteling strategies, CRM adoption and omnichannel retail execution.
- Proven ability to translate CRM data into targeted outreach and measurable business plans.
- Strong interpersonal and communication skills with experience training and coaching frontline teams.
- Analytical mindset with experience defining and tracking KPIs to drive revenue and retention.
Skills
Experience
Minimum five years of progressively responsible experience in luxury retail, client development or CRM-led roles; experience working across Southeast Asia or APAC and managing omnichannel initiatives is highly desirable.
Education
Bachelor's degree in Business, Marketing, Retail Management or a related discipline preferred; advanced study or professional training in luxury retail, CRM or client experience is advantageous.
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Louis Vuitton fosters a performance-driven, client-centric culture rooted in heritage craftsmanship and modern luxury retail innovation. Employees operate in an international, fast-paced environment that values storytelling, meticulous service and cross-disciplinary collaboration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Clienteling Lead», «Client Experience Manager», «CRM & Client Relations Manager», «Client Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.