Louis Vuitton Clienteling Executive

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Coach and support Client Advisors in all clienteling activities, ensuring balanced focus on top-tier clients, new client acquisition, and development opportunities aligned with the Client Development strategy
• Ensure Client Advisors understand the local client strategy and are fully trained on and actively utilizing digital clienteling tools
• Promote and share best practices across the store, recognizing outstanding clienteling efforts including successful appointments, outreach activities, and client conversions
• Monitor data collection quality standards, ensuring at least one contact channel is captured for every client interaction
• Facilitate daily 30-minute Clienteling Club meetings alongside store management, ensuring Client Advisors complete outreach activities, plan appointments, and maintain consistent client engagement
• Coordinate engagement strategies and follow-up actions with key stakeholders including the CD Manager, Store Manager, Team Managers, and Stylists to support Client Advisors in achieving client KPIs
• Facilitate clienteling discussions and targeted training sessions tailored to store-specific needs and monitor all clienteling activity executed through ICON to maintain standards
• Partner with the CD Manager and Zone team to prepare regular reports and analyses supporting store management's clienteling objectives
• Monitor and analyze client development through weekly, monthly, and quarterly reviews shared with the store team
• Extract and analyze client data to enable targeted engagement, understand client behavior and profiles, and identify business opportunities and gaps
• Consolidate qualitative feedback, client insights, and event outcomes into actionable reports and recommendations for Store and Country Management

Qualifications

• Minimum 3 years of relevant experience in clienteling, retail operations, or client management within luxury retail or similar environment
• Demonstrated excellence in coaching and developing retail teams
• Strong proficiency with digital clienteling tools and CRM platforms, particularly ICON
• Advanced data analysis and reporting capabilities
• Strategic mindset with ability to translate client insights into business outcomes

Skills

Experience

Minimum 3 years of professional experience in clienteling, retail operations, or client relationship management within a luxury retail environment or comparable sector.

Education

Not specified

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.