Louis Vuitton Clienteling Director

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Implement omnichannel client development strategies to grow and retain the local client base, maximizing conversion and long-term client value through high-impact appointments.
• Cultivate VIC relationships and elevate engagement across all touchpoints, including in-store discovery, digital follow-up, international events and exclusive brand experiences.
• Ensure existing Louis Vuitton tools are available and used properly and proactively in store, including ICON, MyCC, LV Publishing and LV Catalogue; provide guidance and training where necessary, and share usage best practices.
• Support the implementation of new clienteling tools and coordinate their rollout across the retail network.
• Gather feedback from stores on existing tools and business needs, share it with the EMEA Zone, and provide agreed local solutions or adaptations where necessary to achieve goals.
• Champion a strong clienteling culture, coaching the team to build, develop and retain long-term client relationships.
• Share best practices and support Client Advisors in meeting individual client development objectives through regular floor presence, team briefings and targeted coaching.
• Act as the key contact between the Client Service Centre and the store, ensuring efficient resolution and follow-up of client queries.
• Support the organization and execution of client and press events, private appointments and in-store experiences to strengthen engagement and loyalty.
• Define store clienteling priorities and activities with the Store Manager and Client Manager, aligned with business objectives and available budgets.
• Collaborate with the sales team on client-targeting strategies, ensuring appropriate clients are invited and engaged for store events and activations.
• Support the execution and follow-up of clienteling initiatives, ensuring strong attendance, engagement and measurable business results.
• Contribute to targeted client communications, including mailings, e-mailings and personalized outreach.
• Develop the store’s top clients through personalized and memorable in-store experiences.
• Identify and cultivate high-potential clients, supporting Client Advisors with recruitment and long-term relationship building.
• Coordinate client gifting in line with brand guidelines and store client development priorities.
• Identify and nominate suitable clients for exclusive brand experiences, events and special activations where applicable.
• Use CRM tools and client data to generate insights and actionable recommendations that support store performance.
• Maintain high standards of data capture and quality, coaching the team on client data collection and maintenance best practices.
• Promote and optimize DREAM use in store through training and ongoing team support.
• Review the store’s client portfolio structure and identify opportunities for recruitment, retention and reactivation.
• Monitor clienteling performance and ROI, adjusting strategies as needed to maximize results.
• Support client segmentation, profiling and targeting to enable effective, personalized outreach.
• Review client allocation across the team regularly to ensure balanced ownership and continuity of relationships, including transitions when team members leave.
• Coach and support Client Advisors in developing strong clienteling habits and daily best practices.
• Foster a collaborative, client-focused team culture and motivate the team to achieve store and client development objectives.
• Deliver on-the-floor coaching and training on CRM tools, clienteling techniques and personalized client engagement.
• Ensure team members embody brand values as brand ambassadors and deliver exceptional client experiences aligned with store strategy.
• Manage other client touchpoints to enhance the client experience.

Qualifications

• At least 5 years of experience.
• Must have the legal right to work in the UK; visa sponsorship is unavailable.
• People-development and performance-management capabilities.
• Strong priority-management skills.
• Business-development, influencing and analytical capabilities.
• Relationship-building skills and excellent communication.
• Problem-solving and conflict-resolution skills.

Skills

Experience

Minimum 5 years

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.