Louis Vuitton Client Services Team Manager — UK & Nordics
- Location
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 14, 2026
About Louis Vuitton
Louis Vuitton Services Europe (LVSE) is the operational arm supporting Louis Vuitton’s retail and client services across Europe. As a maison of Louis Vuitton — itself a flagship brand within the LVMH group — LVSE combines heritage luxury standards with contemporary operational excellence, offering career development in a high-performance, internationally oriented environment.
Louis Vuitton — Client Services Team Manager (UK & Nordics) in Brussels. Lead English-speaking Client Advisors at LVSE, overseeing calls and digital client interactions.
Role & Responsibilities
- Lead, motivate and develop a team of Client Advisors servicing the UK and Nordics markets, cultivating a culture of elevated client care and professionalism.
- Supervise and monitor incoming calls and digital interactions to ensure service levels, quality standards and KPIs are consistently met.
- Coach team members through individual development plans, regular feedback and targeted training to improve performance and career progression.
- Analyse sales trends, client feedback and performance data to propose and implement service enhancements and commercial strategies.
- Manage call-flow and workforce planning in coordination with Performance Management to ensure optimal staffing during peak periods.
- Oversee quality assessments across phone and digital channels and drive continuous improvement initiatives.
- Handle escalated client complaints with discretion and escalate cross-functional issues to the CSC Manager as required.
- Collaborate with HR on recruitment, performance reviews, talent retention and succession planning for the team.
Qualifications
- Fluency in English and proficiency in at least one additional European language (French, Spanish, Italian, German, Danish, Swedish, Norwegian, Finnish or Polish).
- Minimum three years of relevant experience with proven leadership in customer service or contact centre environments; luxury retail experience preferred.
- Flexibility to work shifts between 08:00 and 20:00, including weekends and public holidays.
- Strong analytical capability and advanced proficiency in MS Excel and reporting/analytics tools such as PowerBI.
- Excellent verbal and written communication skills with the ability to engage stakeholders at all levels.
Skills
Experience
Minimum three years of progressive experience in customer service or contact centre roles with demonstrable people‑management responsibility; experience within the luxury retail or premium service sectors is highly desirable.
Education
Bachelor’s degree in business, communications, hospitality or a related field preferred, or equivalent professional experience.
Workplace
The successful candidate will be located in Brussels, Brussels-Capital Region, Belgium.
Culture
Louis Vuitton fosters a culture of excellence rooted in craftsmanship, discretion and client obsession. LVSE combines the maison’s storied heritage with a collaborative, performance-driven environment that values diversity, inclusion and sustainability across its operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Team Lead», «Customer Service Manager (Contact Centre)», «Client Relations Team Leader», «Contact Centre Team Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.