Louis Vuitton Client Services Team Manager

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Manage and provide day-to-day support to Client Advisors handling client contacts through inbound phone calls, email, chat, and social media.
• Lead and support the team to achieve performance metrics and deliver a high-level client experience.
• Define and drive action plans to achieve qualitative and quantitative KPIs and clienteling objectives.
• Maintain a positive and consistent presence while implementing objectives that empower and engage Client Advisors to deliver a world-class experience in every client interaction.
• Represent Louis Vuitton values and model the four Louis Vuitton Attitudes toward clients and team members.
• Set individual and team goals, proactively assess performance, and manage it against expectations.
• Provide consistent coaching, establish accountability, and identify development and training needs.
• Master brand and product knowledge and stay current on product, company, and department initiatives through relevant Client Services Center and department training and initiatives.

Qualifications

• At least 6 years in a similar role leading others, preferably in a client-centric environment in retail, luxury retail, digital selling, or hospitality.
• A consistent track record of developing highly successful teams.
• Strong business intuition and analytical ability, with the ability to present and drive ideas.
• Very proficient in Excel, PowerPoint, and Microsoft applications.
• Excellent organizational and time-management skills.
• Availability to work weekends, evenings, and holidays.
• On-site work in Irving.
• Positive, enthusiastic demeanor and excellent communication skills.
• Ability to multitask and use various systems simultaneously.
• Ability to thrive in a fast-paced, evolving international business environment, work autonomously, pay attention to detail, and handle high-volume, multitasked workloads.

Skills

Experience

At least 6 years in a similar role leading others; a separate experience requirement states a minimum of 3 years.

Education

BA/BS degree preferred.

Compensation

The base compensation for this position ranges from USD 80,000 to USD 100,000 per annum.

Benefits

Bonus opportunity; medical, dental, and vision coverage; short- and long-term disability; paid time off programs; employee discounts and perks; two retirement plans with employer contributions; career development opportunities; industry-leading training.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.