Louis Vuitton Client Services Team Manager

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Lead and inspire a team of Client Advisors, fostering a culture of sophistication and exceptional service.
• Coach and develop team members through personalized action and development plans and constructive feedback.
• Analyze sales trends and client feedback to develop strategies that advance luxury retail service.
• Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton’s standards.
• Manage call-flow operations strategically while maintaining a client-centric approach that exceeds service expectations.
• Manage traffic flow and coordinate with Performance Management to optimize staffing during peak seasons.
• Oversee quality assessments across all communication channels to continuously refine client interactions.
• Support and drive key initiatives under the guidance of the CSC Manager.
• Collaborate with HR on talent development, performance reviews, and career progression.

Qualifications

• Strong proficiency in English; additional languages such as German, Italian, Spanish, or French are a plus.
• Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
• Flexibility to work shifts between 8 a.m. and 8 p.m., including weekends and public holidays.
• Advanced proficiency in MS Excel and reporting and analytics tools such as PowerBI.
• Strong analytical skills and excellent communication abilities across all levels of the business.

Skills

Experience

Minimum 3 years

Benefits

Private health insurance covering hospitalisation and ambulatory care; group insurance including a pension plan, life insurance, and disability coverage; hybrid working with two days per week from home from the fourth month of seniority; working from abroad for up to 15 days per year from the fourth month of seniority; option to receive the 13th-month payout through Warrants; €8 net meal vouchers per day worked, with a minimum employee contribution; full coverage of SNCB train costs; and reimbursement for the home-office commute.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.