Louis Vuitton Client Services Specialist

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Meet and exceed individual and team performance targets and KPIs related to customer satisfaction, service quality, and client retention, maintaining a sales-driven mindset
• Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the French market
• Build and maintain strong relationships with clients by understanding preferences, anticipating needs, and offering personalized recommendations
• Take ownership of customer concerns and ensure resolution through innovative approaches, collaborating with other departments to enhance overall customer experience and ensure client retention
• Ensure accurate information and follow-up are input into systems and relevant databases, initiating updates as appropriate to maintain record integrity
• Handle complaints and difficult situations with clients professionally, maintaining composure and resolving issues while upholding Louis Vuitton's high service standards
• Embody Louis Vuitton values and demonstrate the highest level of professionalism in all client interactions

Qualifications

• Excellent communication skills in French and/or Dutch, both verbal and written
• Strong sales and storytelling capabilities
• Clear demonstration of a customer-first mindset with strong interpersonal skills
• Detail-oriented with a passion for delivering impeccable service
• Ability to manage multiple tasks and deliver results to agreed schedules
• Flexibility to work shifts, including evenings, weekends, and holidays
• Proficiency in Microsoft Office suite and CRM software
• Ability to thrive in a diverse and international work environment

Skills

Experience

Beginner level experience; previous background in luxury retail is advantageous.

Education

Not specified.

Workplace

Benefits

Private health insurance covering hospitalisation and ambulatory care; group insurance including pension plan, life insurance, and disability coverage; hybrid working (2 days/week from home after 4 months); working from abroad up to 15 days/year after 4 months; 13th month payout option through Warrants; meal vouchers of €8 net per day worked with minimum employee contribution; full coverage of SNCB train costs; transportation reimbursement for home-office commute.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.