Louis Vuitton Client Services Specialist
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 24, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton Services Europe, Brussels – Digital Client Advisor (German/Polish) | Temporary Position
Role & Responsibilities
- Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets
- Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations
- Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating with other departments to enhance retention and overall customer experience
- Continuously strive to meet and exceed individual and team performance targets, KPIs related to customer satisfaction, service quality, and client retention with a sales-driven mindset
Qualifications
- Excellent communication skills in Polish and German (both verbal and written)
- Strong sales and storytelling skills with a Customer First mindset
- Ability to work shifts including evenings, weekends, and holidays
- Proficiency in Microsoft Office suite and CRM software (Salesforce experience advantageous)
- Background in luxury retail or keen interest in luxury fashion (preferred)
Skills
Experience
Minimum 3 years of customer service or related experience in a professional environment, preferably within luxury retail or hospitality sectors.
Education
No specific educational requirement stated; strong communication skills and relevant professional experience are prioritized.
Workplace
This position is based in Brussels, Brussels-Capital Region, Belgium.
Benefits
Private health insurance covering hospitalization and ambulatory care; group insurance including pension plan, life insurance, and disability coverage; hybrid working (2 days/week from home from 4th month); working from abroad up to 15 days/year from 4th month; meal vouchers €8 net per day worked; full SNCB train cost coverage; transportation reimbursement for home-office commute; 13th month payout option through Warrants
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Client Advisor», «Customer Experience Advisor», «Digital Client Representative», «Customer Care Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.