Louis Vuitton Client Services Specialist
- Location
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 29, 2026
About Louis Vuitton
Louis Vuitton is a leading maison within the LVMH group, globally renowned for luxury leather goods, leathercraft and ready‑to‑wear. The brand operates an extensive retail network and places exceptional emphasis on client service, product excellence and heritage craftsmanship. As an employer, Louis Vuitton seeks professionals who combine commercial acumen with refined client care and a commitment to uphold the Maison's prestige.
Louis Vuitton in Almaty seeks a Client Services Specialist to manage remote and in‑store client engagement, sales and after‑sales support.
Role & Responsibilities
- Proactively engage and acquire clients via outreach, appointment setting and tailored communications to drive both in‑store and remote sales.
- Conduct and close remote sales transactions, coordinating delivery logistics across Kazakhstan and ensuring a seamless client experience.
- Manage end‑to‑end client inquiries across phone, email and digital channels, providing pre‑purchase advice, product information and after‑sales support.
- Resolve service issues and escalations by liaising with logistics, inventory and repair teams; recommend process improvements based on recurring cases.
- Maintain accurate back‑office records: data entry for transactions, CRM updates, service dashboards and inventory checks related to client requests.
- Support loyalty and clienteling initiatives through high‑quality service delivery and contribution to client retention strategies.
- Provide on‑floor support when outreach targets require additional in‑store presence and participate in trainings to share client insights.
Qualifications
- Minimum 3 years' professional experience in client services, customer care, or luxury retail sales with demonstrable results.
- Proven ability to manage remote sales and after‑sales processes, including coordination with logistics and repair services.
- Excellent verbal and written communication with the capacity to represent the Maison's voice and tone across channels.
- Strong organizational skills with attention to detail, SLA compliance and the ability to prioritise workflows under pressure.
- Commercial mindset with experience in upselling, order management and contributing to loyalty program performance.
Skills
Experience
Minimum three years of relevant experience in client services, customer care or luxury retail, including hands‑on experience with remote sales, after‑sales case management and coordination with logistics.
Education
High school diploma or vocational qualification; tertiary education in business, hospitality or retail management is advantageous.
Workplace
This position is based in Almaty, Almaty, Kazakhstan.
Culture
The Maison cultivates a culture of impeccable client service, craftsmanship and commercial excellence. Employees are expected to embody the brand's refinement while contributing ideas for continuous improvement in a collaborative, performance‑driven environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Customer Care Specialist», «Client Experience Advisor», «After‑Sales & Client Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.