Louis Vuitton Client Services Representative

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Deliver exceptional inbound customer service via phone, email, and digital channels to clients across German-speaking markets, advising and assisting with personalised recommendations
• Continuously meet and exceed individual and team performance targets and KPIs related to customer satisfaction, service quality, and client retention with a sales-driven mindset
• Build and maintain strong relationships with clients by understanding preferences, anticipating needs, and offering tailored product guidance
• Take ownership of customer concerns and ensure resolution through innovative approaches, collaborating with other departments to drive retention and enhance overall customer experience
• Ensure accurate information and timely follow-up are recorded in CRM systems and relevant databases, maintaining record integrity
• Handle complaints and difficult situations professionally while maintaining Louis Vuitton's high service standards
• Embody the Maison's values and demonstrate the highest level of professionalism in all client interactions

Qualifications

• Fluency in Polish (verbal and written)
• Proficiency in additional languages such as Turkish or English is advantageous
• Strong communication and storytelling skills with a demonstrable customer-first mindset
• Proficiency in Microsoft Office suite and CRM software; Salesforce experience is advantageous
• Background in luxury retail is preferred
• Demonstrated ability to work shifts including evenings, weekends, and holidays

Skills

Experience

Beginner-level experience acceptable; background in luxury retail or customer service is advantageous. Demonstrated enthusiasm for luxury fashion and current trends is beneficial.

Education

No specific educational qualification mandated; secondary education or equivalent assumed.

Workplace

Benefits

Private health insurance covering hospitalisation and ambulatory care; group insurance including pension plan, life insurance and disability coverage; hybrid working (2 days/week from home from the 4th month of seniority); working from abroad (up to 15 days/year from the 4th month of seniority); 13th month payout option through Warrants; meal vouchers of €8 net per day worked; full SNCB train cost coverage; transportation reimbursement for home-office commute.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.