- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 2, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
The Client Services Advisor represents Louis Vuitton at its Client Services Centre, delivering luxury, client-centred service and supporting call-centre operations, sales and KPI targets. This is a permanent, full-time, on-site role in a dynamic call-centre environment, with flexible shifts including nights and weekends.
Role & Responsibilities
- Ensure the smooth daily operation of the call centre in alignment with the company’s business strategy.
- Take ownership of delivering a luxury, customer-centric experience.
- Contribute to achieving sales and KPI targets.
- Build client relationships by efficiently and effectively addressing expectations and needs, including resolving problems.
- Work closely with stores to enhance the client experience and meet clients’ needs and wants.
- Represent Louis Vuitton and ensure clients receive an experience consistent with the Louis Vuitton Promise.
- Discover clients’ needs and guide them across the brand.
- Answer client enquiries knowledgeably and effectively, building relationships to deliver a luxury, customer-centric experience.
- Help ensure customers receive a world-class experience whenever they contact the business.
Qualifications
- At least 2 years’ extensive experience in customer service or luxury retail; fresh graduates are also welcome.
- Passion for the brand.
- Ability to thrive in a call-centre environment, with strong passion and commitment.
- Demonstrate Louis Vuitton Attitudes: Curiosity, Empathy, Agility and Commercial Mindset.
- Good interpersonal skills.
- Customer-service and client orientation, with selling and retail operational skills.
- Proactive approach, good team spirit and ability to take initiative.
- Availability to work flexible shift hours, including nights and weekends.
- Fluent in Cantonese, English and Mandarin.
- Good computer literacy.
Skills
Experience
At least 2 years’ extensive experience in customer service or luxury retail; fresh graduates are also welcome. Minimum 3 years’ experience.
Workplace
This position is based in Hong Kong, Hong Kong.
Explore jobs in Hong Kong.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Representative», «Customer Service Advisor», «Client Care Advisor», «Customer Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.