Louis Vuitton Client Services Advisor

About Louis Vuitton

Louis Vuitton is a leading maison within the LVMH group, synonymous with luxury leather goods and fashion. The brand combines artisanal craftsmanship with global retail operations and places strong emphasis on exceptional client service, brand heritage, and continuous innovation across its stores and client platforms.

Role & Responsibilities

• Deliver exceptional omnichannel client service across inbound/outbound calls, email, chat and social channels to resolve enquiries and convert sales.
• Build and maintain personalised client relationships through proactive clienteling, needs discovery, tailored product recommendations, cross-selling and upselling.
• Achieve daily operational KPIs including sales targets, contact handling mix (approximately 75% inbound / 25% outbound), productivity and service SLAs.
• Log and track all client interactions and clienteling activities using the ICON app and CRM to ensure one-point contact resolutions and accurate client records.
• Adhere to service quality standards and Post‑Call survey targets; act as a brand ambassador in all client interactions.
• Support new product launches, marketing campaigns and outreach initiatives to drive revenue and client engagement.
• Handle client complaints and feedback promptly and professionally; escalate to Team Manager when required and share learning with the team.
• Comply with internal operational guidelines and data protection requirements when handling personal information.
• Perform back‑of‑house duties as required, including product receiving, order processing, packing and shipping, and participate in ad hoc project work.

Qualifications

• Minimum three years' client-facing experience in retail, client services, or luxury hospitality with proven sales performance.
• Demonstrated ability to deliver personalised clienteling, close sales through consultative selling, and meet measurable KPIs.
• Excellent verbal and written communication skills, with a professional demeanour appropriate to a luxury brand.
• Strong organisational skills, attention to detail and ability to manage multiple channels and priorities simultaneously.
• Understanding of and strict adherence to data privacy and compliance requirements when handling client information.

Skills

Experience

Minimum 3 years of client-facing experience in retail, luxury goods, or high-end hospitality with a track record of meeting sales targets and delivering personalised client experiences.

Education

High school diploma or equivalent required; bachelor's degree in business, hospitality, marketing or a related field preferred.

Workplace

Culture

Louis Vuitton fosters a performance-driven yet highly refined workplace rooted in craftsmanship, brand heritage and client-centricity. The environment rewards commercial discipline, polished client service and continuous learning across global luxury retail operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.