Louis Vuitton Client Relations Manager
About Louis Vuitton
Louis Vuitton is an internationally renowned luxury fashion house within the LVMH group, celebrated for its artisanal savoir‑faire, iconic leather goods, and global retail network. The brand emphasizes professional development, extensive training, and a culture of excellence that supports internal mobility across markets while promoting inclusivity and respect for individual contribution.
Louis Vuitton seeks a Client Relations Manager in New York to drive VIP client development and retention across the Northeast; $130–140K + bonus & benefits.
Role & Responsibilities
- Develop and execute client development strategies with store leadership and regional stakeholders to drive retention, acquisition, and high-end revenue growth across the Northeast region.
- Identify category- and segment-specific opportunities and propose targeted action plans to maximise sales performance and deepen long‑term client engagement.
- Build and sustain a personal portfolio of high-potential and VIP clients, providing highly personalised service and curated experiences.
- Coach and mentor store teams to embed clienteling into daily activity, ensuring balanced attention to top, new and developing clients and improving sales conversion.
- Design, support and oversee client-centric initiatives, including events, appointments, bespoke experiences and milestone outreach to reinforce loyalty.
- Ensure consistent in-store execution of launches, priorities and VIP programmes through regular presence, post-visit recaps and cross-functional coordination.
- Partner with Merchandising, Visual Merchandising, Retail Learning, Events and corporate Client Relations to align priorities and optimise business impact.
Qualifications
- Minimum three years of professional experience in luxury retail client development, clienteling or VIP relationship management.
- Proven track record of delivering sales growth and retention within high‑end client segments.
- Demonstrated ability to coach, develop and influence store-based teams to adopt clienteling best practices.
- Strong analytical capability to identify opportunities, translate data into action plans and report on client metrics.
- Excellent interpersonal, written and verbal communication skills with a polished presence for high‑touch client interactions.
- Willingness to maintain an on-site presence and travel regionally as required; legal authorization to work in the United States.
Skills
Experience
Minimum 3 years' experience in luxury retail client development, clienteling, VIP relationship management or a closely related commercial role, with proven results in client retention and acquisition.
Education
Bachelor's degree or equivalent; preferred fields include Business, Marketing, Fashion or a related discipline.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 130,000 to USD 140,000 per annum.
Benefits
Annual salary range $130,000–$140,000 plus opportunity for bonus; comprehensive benefits including medical, dental, vision, short‑ and long‑term disability; paid time off programmes; employee discount/perks; and two retirement plans with employer contributions.
Culture
Louis Vuitton fosters a high‑performance, craftsmanship-focused environment where meticulous attention to client experience is paramount. As part of the LVMH group, the brand offers rigorous professional training, clear career pathways and a global platform for mobility while promoting inclusivity and employee development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Manager», «Clienteling Manager», «VIP Client Manager», «Client Experience Manager», «Customer Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.