Louis Vuitton Client Director

Location
Employment Full-Time
Seniority Director
Department Clienteling, CRM & VIP Relations
Industry Fashion, Apparel & Leather Goods
Posted Apr 12, 2026
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Louis Vuitton — Client Director in Mexico City. Lead regional client strategy, HNW client development and a high‑performing management team.

Overview

Louis Vuitton is a global maison within the LVMH group, recognised for its heritage in luxury fashion and leather goods. As an employer, the brand combines artisanal savoir‑faire with an international retail footprint, offering career pathways across retail, client development and corporate functions while benefiting from the resources of a leading luxury conglomerate.

Role & Responsibilities

  • Define and execute the regional client development strategy to recruit, retain and grow high‑value clients, aligned with Louis Vuitton Americas and global objectives.
  • Lead and inspire a high‑performing management team (Client Development and Client Relations managers), ensuring seamless collaboration across retail, events and corporate stakeholders.
  • Own end‑to‑end client experience governance — from acquisition and outreach to bespoke events and post‑event follow‑up — with particular focus on Les Ex/high‑end business categories.
  • Set clear monthly and quarterly plans, KPIs and adoption targets for all major client initiatives and monitor progress against objectives.
  • Manage client experience budgets and P&L responsibilities, ensuring cost control and maximising return on investment from client activities.
  • Oversee event strategy and 360° execution to deliver elevated client experiences that support commercial objectives; translate post‑event learnings into coaching and process improvements.
  • Develop client development competencies across retail teams, set expectations for outreach and engagement, and coach direct reports to improve performance.
  • Foster a collaborative, talent‑focused culture; conduct performance management, develop succession and individualized development plans for managers.

Qualifications

  • Minimum 10 years' experience creating and delivering exceptional experiences for high‑net‑worth (HNW) clients in luxury retail or private client environments.
  • Proven people leadership with experience developing managers and holding teams accountable for measurable results.
  • Demonstrable track record in client recruitment, retention and growth of high‑end business categories.
  • Strong budget and project management experience, with ability to manage multiple regional initiatives and events concurrently.
  • Excellent interpersonal skills and strong written and verbal communication; meticulous attention to detail under tight deadlines.
  • Innovative, growth‑oriented mindset with cultural agility to operate across diverse markets.

Skills

Client development strategy High‑net‑worth (HNW) client relationship management Team leadership and talent development Event planning and experiential client entertainment Budget and P&L management Project management Stakeholder management and cross‑functional collaboration Performance coaching and KPI management CRM strategy and execution

Experience

Minimum 10 years of progressive experience leading client development, clienteling or private client programs in luxury retail or equivalent, with demonstrated success engaging HNW clients and driving regional business growth.

Education

Bachelor's degree in business, marketing, luxury management or a related field preferred, or equivalent professional experience in luxury client development.

Workplace

This position is based in Mexico City, Ciudad de México, Mexico.

Culture

Louis Vuitton fosters a culture that values craftsmanship, client obsession and professional development, supported by the global resources of the LVMH group. The maison prioritises inclusion and talent development, encouraging collaborative, entrepreneurial leaders who can deliver outstanding client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Client Director», «Director of Client Development», «Head of Client Relations», «Director of Client Engagement», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.