Louis Vuitton Client Development Manager

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Plan with the store team which VICs to target for international trips and invitations to major local commercial events.
• Coordinate with the Regional CD Manager on all aspects of trips to ensure a high level of client experience before, during and after travel; host clients on selected trips.
• Select and coordinate hotels, car services and concierge services for major local events, ensuring high service standards.
• Develop relevant, creative client experiences and gifting selections for local and out-of-town VICs.
• Provide reliable support to the store in entertaining purchased VICs.
• Work with the store, Merch and Event teams to understand business needs and coordinate in-store animations and events that meet business and image goals while maintaining a high level of client experience and brand image.
• Manage suitable vendors to deliver high-quality event setups and client service.
• Coordinate with the store team, Regional CD Manager and local vendors to manage year-end, Mid-Autumn Festival and birthday gifts and engage the appropriate clients.
• Monitor and track the use of the Elite Fund and experience CRM fund in store to ensure VICs receive the highest level of treatment.
• Regularly track top VICs’ movements and propose engagement actions.

Qualifications

• Bachelor’s degree or higher; an overseas background is preferred.
• At least 6 years of experience in a luxury or retail service environment, especially in CRM.
• Good command of English and Mandarin; French is a plus.
• Service-oriented, detail-oriented and organized.
• Broad cultural knowledge, including culture, politics, art and literature.
• Good knowledge of the luxury and retail business.

Skills

Experience

At least 6 years of experience in a luxury or retail service environment, especially in CRM.

Education

Bachelor’s degree or higher; an overseas background is preferred.

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.