Louis Vuitton Client Development Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 1, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
As Client Development Manager for Louis Vuitton's London flagship, you will orchestrate omnichannel client development strategies to cultivate and retain the local VIC client base, driving conversion and maximizing lifetime value through high-impact personalized appointments. The role encompasses reinforcing in-store clienteling practices through training and best practice dissemination, championing a data-driven relationship-building culture, and coordinating exclusive brand experiences and client engagement initiatives aligned with store performance objectives.
Role & Responsibilities
- Reinforce in-store clienteling by ensuring optimal utilization of CRM tools including ICON, MyCC, LV Publishing, and LV Catalogue; provide training, guidance, and best practice sharing to the team
- Support implementation and rollout of new clienteling tools across the retail network, gathering store feedback and providing local solutions aligned with EMEA Zone objectives
- Champion a strong clienteling culture, coaching Client Advisors to build and retain long-term relationships through regular floor presence, team briefings, and targeted coaching
- Serve as the primary liaison between the Client Service Centre and store, ensuring efficient resolution of client queries and continuity of service
- Define store clienteling priorities and activities in partnership with the Store Manager and Client Manager, ensuring alignment with business objectives and budget constraints
- Orchestrate client and press events, private appointments, and in-store experiences that strengthen engagement and foster loyalty
- Collaborate with the sales team to develop client targeting strategies and ensure optimal client selection for store events and activations
- Drive personalized client development initiatives for the store's top clients, identifying and cultivating high-potential relationships through memorable in-store experiences
- Oversee CRM and client database management, utilizing client data to generate actionable insights and monitor performance against key metrics and ROI targets
- Ensure data quality standards, coaching the team on best practices in client data capture, maintenance, and segmentation
- Manage client allocation across the team to ensure balanced ownership and relationship continuity, supporting transitions when team members transition
- Support client gifting initiatives, exclusive brand experiences, and special activations aligned with brand guidelines and store development priorities
Qualifications
- Minimum 5 years of relevant experience in retail clienteling, client management, or store leadership
- Demonstrated expertise in CRM tools and client database management
- Proven track record in building and nurturing VIP client relationships and high-value customer portfolios
- Experience coaching and developing retail teams in clienteling best practices and customer engagement
- Strong knowledge of omnichannel retail strategies and client touchpoint optimization
Skills
Experience
Minimum 5 years of experience in retail clienteling, client development, store operations, or related client-facing management roles within luxury retail or hospitality environments. Experience leading and coaching retail teams, implementing CRM systems, and driving omnichannel client engagement strategies is essential.
Education
Secondary education minimum; tertiary qualification in business management, hospitality, retail management, or related discipline is preferred.
Workplace
This position is based in London, England, UK.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relationship Manager», «Clienteling Manager», «Store Client Development Lead», «Client Engagement Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.