Louis Vuitton Client Development Manager

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Coach and support Client Advisors in developing strong clienteling habits and best practices in daily activities
• Implement omnichannel client development strategies to grow and retain the local client base
• Reinforce proper use of clienteling tools (ICON, MyCC, LV Publishing, LV Catalogue) and support implementation of new tools across the retail network
• Proactively collate feedback from stores on existing tools and business needs, sharing comments with the EMEA Zone
• Champion a strong clienteling culture within the store through regular floor presence, team briefings and targeted coaching
• Act as the key point of contact between the Client Service Centre and the store for efficient resolution of client queries
• Support the organization and execution of client and press events, private appointments and in-store experiences
• Define store clienteling priorities and activities in partnership with the Store Manager and Client Manager
• Collaborate with the sales team to define client targeting strategies for store events and activations
• Drive the development of the store's top clients by creating personalized and memorable in-store experiences
• Identify and cultivate high-potential clients, supporting Client Advisors in recruitment and long-term relationship building
• Coordinate client gifting initiatives aligned with brand guidelines and store priorities
• Use CRM tools and client data to generate insights and actionable recommendations to support store performance
• Ensure high standards of data capture and data quality through coaching on best practices
• Promote and optimize the use of DREAM within the store through training and continuous support
• Review the store's client portfolio structure to identify opportunities for recruitment, retention and reactivation
• Monitor the performance and ROI of clienteling actions, adjusting strategies to maximize results
• Support the team in client segmentation, profiling and targeting for effective and personalized outreach
• Regularly review client allocation across the team to ensure balanced ownership and continuity of relationships

Qualifications

• Minimum 5 years of relevant experience in retail management, clienteling or client development
• Proven expertise in CRM systems and client database management
• Demonstrated ability to develop and motivate teams in a luxury retail environment
• Strong understanding of omnichannel retail strategies and client engagement
• Proficiency with clienteling tools and CRM platforms (ICON, MyCC, DREAM or equivalent systems)

Skills

Experience

Minimum 5 years of experience in retail management, clienteling, client development, or a related luxury retail function, with demonstrated success in leading teams and implementing client-focused strategies.

Education

Secondary education required; additional qualifications in retail management, luxury goods, hospitality or related fields are advantageous.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.