Louis Vuitton Client Development Manager

About Louis Vuitton

Louis Vuitton is a global maison specialising in luxury fashion and leather goods and is part of the LVMH group. Renowned for craftsmanship, heritage-led creativity and premium client service, the brand operates an international retail network and invests heavily in client experience, digital innovation and talent development.

Role & Responsibilities

• Design and implement omnichannel client development strategies to grow and retain the local client base, maximising conversion and long‑term client value through high‑impact appointments and personalised experiences.
• Cultivate and manage relationships with Very Important Clients (VICs) and high‑potential prospects across all touchpoints — in‑store, digital follow‑up, international events and exclusive brand activations.
• Coach, mentor and develop Client Advisors to embed strong clienteling habits; deliver on‑the‑floor training related to CRM tools, appointment management and personalised engagement techniques.
• Ensure correct deployment, adoption and best‑practice use of in‑house tools (ICON, MyCC, LV Publishing, LV Catalogue, DREAM); collect store feedback and liaise with zone teams on local adaptations and rollouts.
• Drive CRM data quality and segmentation: ensure rigorous data capture, profile enrichment, client allocation and targeted outreach to support recruitment, retention and reactivation.
• Plan, coordinate and support client and press events, private appointments and in‑store experiences; manage invitations, client targeting and post‑event follow‑up to maximise attendance and ROI.
• Monitor performance metrics and ROI of clienteling initiatives; analyse results, produce actionable recommendations and adjust strategies to meet store objectives.
• Act as the primary liaison between the store and the Client Service Centre to ensure efficient resolution of client queries and continuity of relationship ownership.

Qualifications

• Minimum five years' experience in luxury retail client development, CRM or high‑end clienteling roles with demonstrable results.
• Proven ability to coach and develop sales teams, with a track record of improving client retention and lifetime value.
• Strong analytical aptitude with experience turning client data into targeted actions and measurable business outcomes.
• Excellent interpersonal, communication and stakeholder management skills; experienced in organising client events and private appointments.
• High standard of professionalism and discretion when handling VIP client relationships and confidential information.

Skills

Experience

Minimum 5 years' experience in luxury retail client development, CRM or clienteling roles, with proven results in cultivating high‑value clients and coaching retail teams.

Education

Bachelor's degree preferred (business, marketing, retail management or equivalent); professional qualifications or substantial practical experience in luxury retail accepted.

Workplace

Culture

Louis Vuitton fosters a performance‑driven, client‑centric culture where excellence, discretion and attention to detail are paramount. The retail environment is collaborative and fast‑paced, offering opportunities for on‑the‑job coaching, cross‑functional exposure and progression within a global luxury network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.